Remote Customer Success Manager

Job Description:

Pacific Edge Ltd is seeking a part-time Remote Customer Success Manager to join our team in Auckland, NZ. As a Mid-to-Senior Level professional with at least 6 years of experience in customer success or a related field, you will be responsible for managing and nurturing relationships with our clients to ensure their success and satisfaction with our products and services.

Responsibilities:
- Develop and maintain strong relationships with clients to understand their needs and goals
- Serve as the main point of contact for clients, addressing any questions or concerns they may have
- Collaborate with internal teams to ensure timely and successful delivery of solutions to clients
- Monitor client usage and engagement to identify opportunities for upselling or cross-selling
- Provide training and support to clients to help them maximize the value of our products and services
- Analyze customer data and feedback to identify trends and make recommendations for improvement
- Develop and implement customer success strategies to drive retention and growth
- Stay up-to-date on industry trends and best practices in customer success

Requirements:
- Bachelor's degree in business, marketing, or a related field
- Proven experience in customer success, account management, or a similar role
- Strong communication and interpersonal skills
- Resourceful and adaptable to changing circumstances
- Emotional intelligence and the ability to empathize with clients
- Strategic planning and problem-solving skills
- Ability to work independently and as part of a team
- Proficiency in CRM software and Microsoft Office Suite
- Experience working remotely or in a virtual environment

Benefits:
- Relocation allowance for eligible candidates
- Retirement plan options
- Company-provided equipment for remote work

Working Environment:
At Pacific Edge Ltd, we value continuous learning and adaptation to stay ahead in a rapidly changing world. Our team is dedicated to providing exceptional customer service and driving success for our clients.

Deadline to Apply:
Please submit your application by September 6, 2024.

Equal Opportunity Statement:
Pacific Edge Ltd is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.