**Job Title:** Remote Customer Service Representative **Company:** Ralph Lauren **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority Level:** Entry Level **Years of Experience Required:** 0 --- **Job Description:** Ralph Lauren is seeking a motivated and confident Remote Customer Service Representative to join our dynamic team.
This entry-level position offers an exciting opportunity to be a part of an iconic brand renowned for its commitment to excellence and customer satisfaction.
If you are passionate about delivering exceptional service and thrive in a fast-paced environment, we invite you to apply!
**Key Responsibilities:** - **Customer Assistance:** Provide friendly and professional customer support via various channels, including phone, email, and live chat.
Address customer inquiries regarding product information, order statuses, returns, exchanges, and general company policies.
- **Problem Solving:** Take ownership of customer issues, resolving complaints or inquiries effectively while maintaining the company's standards of service excellence.
- **Product Knowledge:** Develop a comprehensive understanding of Ralph Lauren's product lines, promotions, and services to effectively assist customers.
- **Database Management:** Accurately log customer interactions in the company's database to ensure that customer queries and feedback are recorded systematically.
- **Collaboration:** Work closely with team members and other departments to ensure seamless communication regarding customer issues and to foster a cooperative working environment.
- **Feedback & Improvement:** Gather customer feedback and insights to contribute to the continuous improvement of customer service processes.
- **Performance Metrics:** Meet and exceed key performance indicators (KPIs) such as customer satisfaction scores, response times, and resolution times.
- **Training & Development:** Participate in ongoing training sessions and development programs to enhance product knowledge and customer service skills.
**Requirements:** - **Education:** High school diploma or equivalent; further education in customer service or related fields is a plus.
- **Experience:** No prior customer service experience is required, although experience in retail or hospitality is advantageous.
- **Technical Skills:** Proficiency in using computers and basic familiarity with common software applications (e.g., Microsoft Office) and customer relationship management (CRM) systems.
- **Personality Traits:** - **Confident:** Demonstrate self-assurance while communicating with customers.
- **Motivated:** Exhibit enthusiasm and a strong desire to assist customers and contribute positively to the team.
- **Soft Skills:** - **Cooperation:** Ability to work effectively within a team environment, fostering a culture of collaboration and mutual respect.
- **Planning:** Strong organizational skills to manage time effectively while balancing multiple customer inquiries and priorities.
**Benefits:** - **Retirement Plan:** Valuable retirement savings plan to support your future financial goals.
- **Travel Opportunities:** Potential for travel within or outside New Zealand for brand events and training opportunities.
- **Paid Sick Leave:** Comprehensive sick leave benefits to ensure your well-being is taken care of.
**Working Environment:** At Ralph Lauren, we recognize and reward our employees based on performance and merit.
We strive to create a positive and inclusive workplace that fosters growth, learning, and mutual support among team members.
**Application Deadline:** September 28, 2024 **Equal Opportunity Statement:** Ralph Lauren is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
--- If you are ready to embark on a rewarding career with a prestigious brand and meet the above qualifications, we encourage you to apply and join our team at Ralph Lauren!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
