**Job Title:** Remote Customer Service Officer **Company:** Textron **Location:** Nelson, Nelson, NZ **Job Type:** Full-time **Seniority:** Associate Level **Years of Experience:** 2 ### Job Description Textron, a leading diversified worldwide manufacturer, is looking for a passionate and energetic Remote Customer Service Officer to join our dynamic team.
This position plays a crucial role in providing exceptional service and support to our customers while promoting our innovative product lines.
You will work remotely from the comfort of your home, collaborating with our team across various departments to ensure customer satisfaction.
### Key Responsibilities - **Customer Interaction:** - Provide high-quality customer service through various channels including phone, email, and chat.
- Address customer inquiries, complaints, and feedback with professionalism and empathy.
- Maintain a strong understanding of Textron's products and services to accurately assist customers.
- **Problem Solving:** - Utilize effective research skills to identify customer issues and provide appropriate solutions in real-time.
- Troubleshoot customer problems efficiently and follow up to ensure resolution and satisfaction.
- **Sales Support:** - Demonstrate persuasive communication skills to promote products and services that align with customer needs.
- Collaborate with the sales team to identify opportunities for upselling and cross-selling.
- **Documentation and Reporting:** - Maintain accurate records of customer interactions, transactions, comments, and complaints in the customer relationship management (CRM) system.
- Generate reports on customer satisfaction, service quality, and issue resolution to improve operational processes.
- **Team Collaboration:** - Work collaboratively with colleagues to foster an inclusive work environment that values mentorship and professional growth.
- Participate in regular training and development sessions to enhance skills and performance.
- **Continuous Improvement:** - Provide feedback on service processes and suggest improvements based on customer interactions and experiences.
- Stay informed about company policies, procedures, and products to deliver up-to-date information to customers.
### Requirements - **Education & Experience:** - A minimum of 2 years of experience in a customer service role, preferably in a remote setting.
- Relevant qualifications or certifications in customer service, communications, or related fields will be an advantage.
- **Skills & Competencies:** - Strong interpersonal and communication skills with the ability to build rapport with customers.
- Excellent research skills with attention to detail and accuracy in problem-solving.
- Ability to persuade and influence others in a professional manner.
- Proficiency in utilizing technology and customer support software.
- **Personality Traits:** - A passion for customer service and a genuine desire to help others.
- An energetic approach to challenges and willingness to take initiative in addressing customer needs.
- A positive attitude and the ability to work independently in a remote environment.
### Benefits - Competitive salary with performance-based bonuses.
- Gym membership to promote physical well-being.
- Provision of free food in the office, ensuring employees are well-nourished.
- Comprehensive dental insurance to support your dental health.
### Working Environment At Textron, we are committed to cultivating leaders who foster inclusivity and mentorship.
We believe that a diverse workforce enhances our ability to serve our customers and innovate within our industry.
Join us in creating an environment where everyone can thrive and contribute to our shared goals.
### How to Apply If you are passionate, energetic, and ready to take your customer service career to the next level, we want to hear from you!
Please submit your application before the deadline on **October 29, 2024**.
**Equal Opportunity Statement:** Textron is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.