**Job Title: Remote Customer Service Officer** **Company: ABM Industries** **Location: Hamilton, Waikato, NZ** **Job Type: Part-Time** **Seniority: Associate Level** **Years of Experience: Minimum 3 Years** --- ### Job Description ABM Industries is seeking a passionate and dedicated Remote Customer Service Officer to join our dynamic team in Hamilton, Waikato.
This part-time role offers an exciting opportunity to contribute to our mission of providing exceptional service to our customers while allowing for work-life balance.
The ideal candidate will possess a deep commitment to customer satisfaction and a proactive approach to problem-solving.
### Responsibilities As a Remote Customer Service Officer, you will be responsible for: - **Customer Engagement**: Respond promptly and effectively to customer inquiries via various communication channels, including phone, email, and chat.
Ensure that all interactions are professional and reflect positively on the ABM brand.
- **Issue Resolution**: Analyze customer issues, identifying root causes and implementing effective solutions.
Maintain a calm and empathetic attitude while addressing customer concerns and complaints.
- **Documentation**: Accurately document customer interactions and maintain comprehensive records of inquiries, issues, and resolutions.
Contribute to the knowledge base by sharing insights and common concerns with the team.
- **Support Team Collaboration**: Collaborate with team members and other departments to enhance the overall customer experience, providing feedback on recurring issues and suggesting improvements to processes.
- **Product Knowledge**: Stay up-to-date with ABM's products and services, as well as industry trends, to effectively assist customers with their inquiries and provide informed recommendations.
- **Adherence to Policies**: Ensure compliance with company policies and procedures in all customer interactions.
Maintain confidentiality of customer information and adhere to data protection regulations.
- **Continuous Improvement**: Participate in training sessions and professional development programs to enhance customer service skills and stay informed about best practices in the industry.
- **Performance Metrics**: Meet or exceed established performance metrics, including response time, resolution time, and customer satisfaction scores.
### Requirements **Education and Experience:** - Minimum of 3 years of experience in a customer service role, preferably in a remote environment.
- High school diploma or equivalent; further education in a related field is a plus.
**Technical Skills:** - Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
- Familiarity with virtual communication tools and remote work technology.
**Personality Traits:** - Passionate about customer service and dedicated to fostering positive relationships with customers.
- Self-motivated and able to work independently while being a team player.
**Soft Skills:** - Excellent time management skills, with the ability to prioritize tasks and manage workload effectively.
- Leadership qualities that inspire teamwork, motivation, and collaboration among colleagues.
### Benefits - Paid Time Off (PTO) - Company transportation - Paid sick leave ### Working Environment At ABM Industries, we are committed to fostering a culture of ongoing learning and development for our employees.
We believe in empowering our team members to grow both personally and professionally, ensuring they have the resources and support needed to succeed in their roles.
### Application Deadline Please submit your application by **September 19, 2024**.
### Equal Opportunity Statement ABM Industries is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from individuals of all backgrounds and experiences.
--- Join us at ABM Industries and be part of a team that values excellence in customer service while supporting your professional growth!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
