Job Description: Henry Schein is seeking a passionate and energetic Remote Customer Service Manager to join our team in Auckland, NZ.
As a Mid-to-Senior Level professional with at least 8 years of experience in customer service management, you will be responsible for leading a team of remote customer service representatives to ensure exceptional customer satisfaction and retention.
Responsibilities: - Develop and implement customer service policies and procedures to optimize customer experience - Manage and mentor a team of remote customer service representatives, providing guidance and support as needed - Monitor customer service metrics and KPIs to identify areas for improvement and implement strategies to enhance performance - Collaborate with cross-functional teams to address customer issues and provide timely resolutions - Conduct regular performance evaluations and provide feedback to team members to drive continuous improvement - Develop and implement training programs to enhance the skills and knowledge of customer service representatives - Stay up-to-date on industry trends and best practices to ensure the team is delivering top-notch service - Handle escalated customer inquiries and complaints in a professional and timely manner Requirements: - Bachelor's degree in Business Administration or related field - 8+ years of experience in customer service management - Proven track record of successfully leading remote teams - Strong communication and interpersonal skills - Excellent problem-solving abilities - Ability to work independently and collaboratively in a fast-paced environment - Experience with CRM software and customer service tools - Passion for delivering exceptional customer service - Energetic and enthusiastic attitude - Strong persuasion and strategic planning skills Benefits: - Remote work flexibility - Disability insurance - Parental leave Working Environment: At Henry Schein, we strive to cultivate leaders who foster inclusivity and mentorship.
We believe in creating a supportive and collaborative work environment where every team member can thrive and grow.
Equal Opportunity Statement: Henry Schein is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.
We celebrate diversity and are dedicated to providing equal opportunities for all employees, regardless of race, gender, age, religion, sexual orientation, or disability.
Deadline to apply: ******** Join our team and make a difference in the lives of our customers!
Apply now to become our Remote Customer Service Manager.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
