Job Description:
Henry Schein is seeking a passionate and energetic Remote Customer Service Manager to join our team in Auckland, NZ. As a Mid-to-Senior Level professional with at least 8 years of experience in customer service management, you will be responsible for leading a team of remote customer service representatives to ensure exceptional customer satisfaction and retention.
Responsibilities:
- Develop and implement customer service policies and procedures to optimize customer experience
- Manage and mentor a team of remote customer service representatives, providing guidance and support as needed
- Monitor customer service metrics and KPIs to identify areas for improvement and implement strategies to enhance performance
- Collaborate with cross-functional teams to address customer issues and provide timely resolutions
- Conduct regular performance evaluations and provide feedback to team members to drive continuous improvement
- Develop and implement training programs to enhance the skills and knowledge of customer service representatives
- Stay up-to-date on industry trends and best practices to ensure the team is delivering top-notch service
- Handle escalated customer inquiries and complaints in a professional and timely manner
Requirements:
- Bachelor's degree in Business Administration or related field
- 8+ years of experience in customer service management
- Proven track record of successfully leading remote teams
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Ability to work independently and collaboratively in a fast-paced environment
- Experience with CRM software and customer service tools
- Passion for delivering exceptional customer service
- Energetic and enthusiastic attitude
- Strong persuasion and strategic planning skills
Benefits:
- Remote work flexibility
- Disability insurance
- Parental leave
Working Environment:
At Henry Schein, we strive to cultivate leaders who foster inclusivity and mentorship. We believe in creating a supportive and collaborative work environment where every team member can thrive and grow.
Equal Opportunity Statement:
Henry Schein is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees, regardless of race, gender, age, religion, sexual orientation, or disability.
Deadline to apply: ********
Join our team and make a difference in the lives of our customers! Apply now to become our Remote Customer Service Manager.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
