Remote Customer Service Associate

Job Description: Plexure Group is seeking a Remote Customer Service Associate to join our team in Hamilton, Waikato, NZ.
This part-time position is at the Associate level and requires a minimum of 4 years of experience in customer service.
The ideal candidate will possess the personality traits of resilience and adaptability, as well as the soft skills of planning and problem-solving.
Responsibilities: - Provide exceptional customer service to clients via phone, email, and chat - Resolve customer inquiries and issues in a timely and professional manner - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Stay up-to-date on product knowledge and company policies - Assist with special projects and initiatives as needed Requirements: - 4+ years of experience in customer service - Excellent communication skills, both written and verbal - Strong problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent Benefits: - Paid sick leave - Relocation allowance - Paid overtime Working Environment: At Plexure Group, we embrace diversity and create an inclusive culture that values and respects all perspectives.
We believe in fostering a supportive and collaborative work environment where every team member can thrive.
Deadline to Apply: September 16, 2024 Equal Opportunity Statement: Plexure Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.