Remote Customer Care Manager

Job Description: Univar is looking for a Remote Customer Care Manager to join our team in Wellington, NZ.
As a part-time position at a Mid-to-Senior Level, the ideal candidate will have at least 6 years of experience in customer care or a related field.
The successful candidate will be resilient, driven, possess emotional intelligence, and have strong time management skills.
Responsibilities: - Manage a team of remote customer care representatives - Develop and implement strategies to improve customer satisfaction and retention - Ensure all customer inquiries are addressed in a timely and professional manner - Analyze customer feedback and data to identify trends and areas for improvement - Collaborate with other departments to resolve customer issues and provide a seamless experience - Conduct regular performance evaluations and provide feedback and coaching to team members - Stay up to date on industry trends and best practices in customer care Requirements: - Bachelor's degree in Business Administration or a related field - Proven track record of success in a customer care management role - Excellent communication and leadership skills - Strong problem-solving abilities - Proficiency in Microsoft Office and CRM software - Ability to work independently and as part of a team - Availability to work flexible hours Benefits: - Training & professional development opportunities - Life insurance coverage - Travel & spending expenses reimbursed - Opportunities for unlimited personal and professional growth Equal Opportunity Statement: Univar is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to apply: July 12, 2024How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.