The Information Systems & Technology (IST) Group delivers information systems, technology and communications services, guidance and strategic direction to the Parliamentary Service, The Office of the Clerk of the House of Representatives, and partnering parliamentary precinct agencies, encouraging, and facilitating the appropriate application of IST to business operations. The IST Customer Service unit is responsible for the quality of IST service and support to its customers and champions a customer service focus across the IST Group and outsourced service providers.Mo te tunga | About the role:As an IST Customer Experience Squad Lead, you will be part of a dynamic and friendly team that provides high-quality information technology support and services to the staff of the New Zealand Parliament. You will engage with a wide range of customers across the parliamentary precinct, ensuring their IT needs are met in a timely and professional manner. You will also collaborate with other IST units and external providers to deliver solutions that enhance the efficiency and effectiveness of parliamentary operations. Here are a couple of tasks that you'll get involved with:Proactively assists, implements, and communicates concerns and policies among management and team members.Provides day to day operational management and direction to squad members.Proactively provides input on workplan.Provides professional development, coaching and support to squad members.To kete | What you will bring to the role:We are very motivated to hear from people who have a solid understanding of what we are seeking and can clearly demonstrate how they have had a positive impact in a similar role. In your application we would like to see how you have:Actively contributed to a 'one team' culture.Effective planning, coordination, and time-management skills, with ability to multi-task, prioritise workflows and meet deadlines.Excellent communication skills, both written and oral, with the ability to compose clear written communications.Strong relationship management and interpersonal skills and ability to work with a wide range of people and organisations.Experience in facilitating and leading groups.Experience in case management.Familiar with the ITIL framework and preferably certified to ITIL Foundation levels.Sound knowledge of risk management principles and practices.Strong written and oral communication skills, including the ability to present complex issues clearly and concisely to a wide variety of audiences.We actively represent our values of Courage, Integrity, Manaakitanga, Impartiality and Kaitiakitanga.We offer a thorough induction, ongoing development and excellent working conditions.We offer a range of benefits including study assistance, 5 weeks annual leave and flexible working arrangements. Our ever-changing environment allows us to be part of the action at Parliament including attending question time, select committees and other key events.The starting salary range for this role is $100,000 - $118,000 per annum. Appointments will be based on skills and experience (please note, the full salary range extends beyond this to allow for tenure progression).Me pehea te tuku tono| How to apply?To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form. Applications close midnight, Friday 30th August 2024. All applications must be made online. If this is not possible or to arrange a confidential korero, please contact us on ******: We will be screening applications as we receive them to move swiftly to interview shortly after the advert closes (depending on application numbers, this date may change). You may be asked to complete a pre-interview screen via phone or video.If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.The Parliamentary Service and the Office of the Clerk appoint on merit and are committed to diversity and inclusion and good employer principles. We welcome applicants from all walks of life and value the experience that your point of difference brings. #J-18808-Ljbffr
