**Job Title: Remote Customer Care Associate** **Company: Supervalu** **Location: Wellington, Wellington, NZ** **Job Type: Part-Time** **Seniority: Entry Level** **Years of Experience: 0** **Job Description:** Supervalu is seeking a motivated and resourceful Remote Customer Care Associate to join our dynamic team.
This entry-level position allows you the flexibility to work from home while engaging with our diverse customer base.
As a pivotal member of our customer service team, you will be responsible for providing exceptional support, resolving inquiries, and enhancing the overall customer experience.
**Key Responsibilities:** - **Customer Support**: Interact with customers via phone, email, and chat, efficiently responding to inquiries regarding products, services, and policies.
- **Problem Solving**: Identify customer issues or concerns and offer effective solutions in a timely manner, ensuring customer satisfaction.
- **Order Management**: Assist customers in placing, modifying, or tracking their orders, ensuring accuracy and efficiency throughout the order process.
- **Documentation**: Accurately document customer interactions and transactions in our customer relationship management (CRM) system to maintain thorough records and track resolution processes.
- **Product Knowledge**: Maintain an up-to-date understanding of Supervalu's products, services, and promotions to provide informed assistance to customers.
- **Collaboration**: Work closely with other departments, including logistics and sales, to address customer needs and escalate any issues as necessary.
- **Customer Feedback**: Gather customer feedback and suggestions for process improvement, contributing to a continuously improving customer service experience.
- **Leadership**: Demonstrate initiative by training new team members, offering guidance, and sharing best practices to enhance team performance.
- **Adherence to Policies**: Follow company policies and procedures regarding customer service and privacy protocols.
- **Availability**: Maintain flexibility in scheduling to accommodate customer needs, ensuring coverage during peak hours.
**Requirements:** - **Education**: High school diploma or equivalent; additional education in customer service or related fields is a plus.
- **Experience**: No prior experience required; however, any previous customer service experience will be considered an advantage.
- **Personality Traits**: - Resourceful: Ability to think critically and find solutions independently.
- Dedicated: Committed to providing excellent service and fostering customer loyalty.
- **Soft Skills**: - Leadership: Demonstrated ability to lead by example and influence peers positively.
- Problem Solving: Strong analytical skills to identify and resolve issues efficiently.
- **Technical Skills**: Proficient in using computers and familiar with CRM systems; ability to learn new software quickly.
- **Communication Skills**: Excellent verbal and written communication skills, with a friendly and professional demeanor.
**Benefits:** - Travel & Spending Expenses: Financial support for any necessary travel related to work.
- Company Transportation: Access to transportation for business needs.
- Life Insurance: Basic life insurance coverage for employees.
**Working Environment:** At Supervalu, we are committed to providing opportunities for unlimited personal and professional growth.
Employees will have access to training programs, career development workshops, and mentoring to enhance their skills and advance within the organization.
**Application Deadline:** Please submit your application by ********** **.
**Equal Opportunity Statement:** Supervalu is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from individuals of all backgrounds, genders, races, ethnicities, sexual orientations, and abilities.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.