Remote Customer Care Assistant

Job Description: We are seeking a Remote Customer Care Assistant to join our team at Peter Kiewit Sons' in Auckland, NZ. As a part-time Associate-level position, the Remote Customer Care Assistant will be responsible for providing exceptional customer service to our clients while working remotely. This position requires 4 years of experience in a similar role. Responsibilities: - Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner - Assist customers with product or service-related questions and provide solutions to any issues they may have - Conduct research to resolve customer complaints and escalate complex issues to the appropriate department - Utilize negotiation skills to reach mutually beneficial agreements with customers - Maintain accurate records of customer interactions and transactions - Collaborate with team members to improve overall customer satisfaction and retention rates Requirements: - Energetic and passionate about providing top-notch customer service - Strong negotiation skills and the ability to conduct thorough research - Excellent communication and interpersonal skills - Ability to work independently and efficiently in a remote setting - Proficient in using customer service software and tools - High school diploma or equivalent required; Bachelor's degree preferred Benefits: - Company transportation for eligible employees - Employee discounts on products and services - Relocation allowance for qualified candidates - Opportunities for unlimited personal and professional growth within the company Working Environment: Our company culture values diversity and inclusion and provides opportunities for all employees to succeed and thrive. We believe in fostering a supportive and collaborative work environment that encourages innovation and creativity. Deadline to Apply: Please submit your application by August 17, 2024, to be considered for this position. Equal Opportunity Statement: Peter Kiewit Sons' is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.