**Job Title:** Remote Contact Center Specialist **Company:** Entergy **Location:** Hamilton, Waikato, NZ **Job Type:** Part-time **Seniority:** Entry Level **Years of Experience:** 1 ### Overview: Join Entergy as a Remote Contact Center Specialist, where you will be at the forefront of providing exceptional customer service and support to our clients. In this role, you will have the opportunity to build strong connections, fostering an environment that treats colleagues like an extended family. We are specifically looking for dedicated and resourceful individuals who are eager to develop their skills in a supportive and collaborative setting. ### Key Responsibilities: - **Customer Interaction:** Engage with customers through various channels, including phone calls, emails, and online chat, addressing their inquiries and resolving issues promptly. - **Problem Resolution:** Utilize problem-solving skills to assess customer needs, identify solutions, and ensure customer satisfaction. Follow established protocols while handling complaints and escalations. - **Database Management:** Maintain accurate records of customer interactions, transactions, comments, and complaints in our contact management system to ensure up-to-date information for continuous improvement and training efforts. - **Collaborative Support:** Work closely with team members and other departments to ensure a seamless customer experience. Share insights and feedback to help improve service delivery processes and product offerings. - **Performance Metrics:** Meet or exceed key performance indicators (KPIs) while adhering to company policies and quality standards. Assist in tracking performance metrics and identifying areas for self-improvement. - **Continual Learning:** Stay informed about Entergy's products, services, policies, and industry trends to provide knowledgeable responses to customer inquiries. Participate in ongoing training and development opportunities. - **Time Management:** Effectively manage your schedule to handle a variety of customer requests efficiently, prioritizing tasks to ensure timely responses. ### Qualifications: **Education:** - A high school diploma or equivalent is required. A degree in Business Administration or a related field is a plus. **Experience:** - Minimum of 1 year of experience in a customer service or contact center environment preferred. Proven experience in a remote work setting is an advantage. **Technical Skills:** - Proficient in using contact center software, CRM systems, and other relevant technology. - Strong computer skills, including MS Office Suite (Word, Excel, Outlook). **Personality Traits:** - Dedicated: A strong work ethic and commitment to providing the best service possible. - Resourceful: Ability to adapt quickly and find creative solutions to challenges that arise. ### Soft Skills: - **Project Management:** Ability to manage tasks effectively, prioritize competing demands, and meet deadlines. - **People Management:** Strong interpersonal skills with the capability to develop positive relationships with colleagues and customers. ### Benefits: - **Company Transportation:** Convenient transport options provided for relevant tasks. - **Vision Insurance:** Comprehensive vision coverage to ensure your health and wellness needs are met. - **Travel & Spending Expenses:** Reimbursement for work-related travel and expenses. ### Working Environment: At Entergy, we prioritize building strong connections among our team members. We treat our colleagues like an extended family, fostering a culture of support and teamwork. Employees are encouraged to share ideas, collaborate, and grow together to enhance both personal and professional development. ### Application Deadline: **Apply by:** ******** ### Equal Opportunity Statement: Entergy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences, ensuring that everyone has an opportunity to contribute to our collective success. Join us at Entergy, and let's create a brighter future together!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
