**Job Title:** Remote Client Support Assistant **Company:** Navient **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority Level:** Associate Level **Years of Experience Required:** 2 **Job Description:** Navient is seeking a dedicated and resourceful Remote Client Support Assistant to join our dynamic team.
As an industry leader in education finance, we are committed to delivering exceptional support to our clients.
This is a part-time position that allows you to work remotely, providing you with flexibility while being a part of a company that pioneers change and sets industry benchmarks.
### Responsibilities: - **Client Communication:** Serve as the first point of contact for client inquiries via phone, email, and chat, ensuring timely and effective responses to customer needs.
- **Issue Resolution:** Utilize strong problem-solving skills to identify, troubleshoot, and resolve client issues to enhance customer satisfaction and loyalty.
- **Documentation Management:** Accurately document client interactions and resolutions in our customer relationship management (CRM) system to ensure a seamless experience for clients and team members.
- **Product Knowledge:** Maintain up-to-date knowledge of Navient's products and services to effectively inform and assist clients regarding available options.
- **Feedback Collection:** Actively solicit and gather client feedback regarding their experience with our services, collaborating with team members to identify areas for improvement.
- **Schedule Coordination:** Assist clients with scheduling meetings or consultations, ensuring that each client receives personalized and dedicated service.
- **Collaboration:** Work closely with internal teams to address client issues and ensure alignment in service delivery.
- **Training Support:** Participate in training programs to enhance personal skills and product knowledge, remaining adaptable in a fast-paced environment.
### Requirements: **Education and Experience:** - Minimum of 2 years of experience in a client support or customer service role.
- High school diploma or equivalent; an associate degree in a relevant field is preferred.
**Skills and Attributes:** - **Resourcefulness:** Ability to think critically and utilize available resources to address client needs effectively.
- **Dedication:** A strong commitment to providing outstanding client service and continually striving for improvement.
- **Problem-Solving:** Excellent analytical skills to evaluate issues from different perspectives and develop effective solutions.
- **Emotional Intelligence:** Ability to empathize with clients, understand their needs, and respond appropriately in various situations.
- Proficient in using CRM software and other relevant technologies.
- Strong written and verbal communication skills to articulate solutions clearly and professionally.
### Benefits: - Paid sick leave - Retirement plan - Remote work flexibility ### Working Environment: You will be joining a forward-thinking company that embraces innovation and sets industry standards.
We value collaboration, respect diversity, and encourage professional growth among our employees.
### Application Deadline: Please submit your application by **September 20, 2024**.
### Equal Opportunity Statement: Navient is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
