**Job Title: Remote Client Service Manager**
**Company: Auckland International Airport**
**Location: Hamilton, Waikato, NZ**
**Job Type: Part-Time**
**Seniority: Mid-to-Senior Level**
**Years of Experience: 7+**
**Application Deadline: ******** **
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### Job Description
Auckland International Airport is seeking a highly skilled and experienced Remote Client Service Manager to join our team. In this part-time, remote role, you will be responsible for overseeing client relationships, ensuring service excellence, and driving engagement strategies that align with the mission and values of our airport. This position provides a unique opportunity to work flexibly while contributing to an organization that prioritizes community involvement through corporate social responsibility initiatives.
### Key Responsibilities
1. **Client Relationship Management**
- Develop and maintain strong relationships with key clients to understand their needs and expectations.
- Act as the primary point of contact for clients, delivering timely and effective communication.
- Proactively identify opportunities to enhance client satisfaction and ensure a positive client experience.
2. **Service Delivery Oversight**
- Monitor service delivery processes and track key performance indicators to ensure service excellence.
- Address and resolve client issues and concerns in a timely manner, collaborating with internal teams as necessary.
- Implement best practices and innovative solutions to improve service delivery and efficiency.
3. **Engagement and Strategy Development**
- Collaborate with the marketing and sales teams to develop client engagement strategies that align with the airport's objectives.
- Conduct regular client feedback surveys and analyze results to drive continuous improvement.
- Lead initiatives to improve client retention and loyalty through the development of tailored solutions and services.
4. **Team Collaboration**
- Work closely with cross-functional teams (e.g., operations, sales, and marketing) to ensure seamless client service delivery.
- Provide guidance and support to team members to foster a collaborative and productive work environment.
5. **Reporting and Analysis**
- Prepare and present reports on client feedback, service quality, and improvement initiatives to senior management.
- Analyze service performance metrics and provide insights for strategic decision-making.
6. **Corporate Social Responsibility Involvement**
- Engage in and promote community-focused initiatives that align with the airport's corporate social responsibility goals.
- Develop partnerships with local organizations to enhance community engagement.
### Requirements
- **Experience and Qualifications:**
- Minimum of 7 years of experience in client service or account management, preferably within the aviation, travel, or service industries.
- A bachelor's degree in business, communications, or a related field is preferred.
- **Personality Traits:**
- Resilient: Ability to thrive in a fast-paced, dynamic environment and manage stress effectively.
- Dedicated: Committed to delivering exceptional service and driving client satisfaction.
- **Soft Skills:**
- Excellent communication skills (both written and verbal) with an aptitude for building relationships.
- Strong time management and organizational skills to effectively prioritize tasks and meet deadlines.
- Ability to work independently, demonstrating initiative and self-motivation.
- **Technical Skills:**
- Proficient in CRM software and Microsoft Office Suite.
- Familiarity with data analysis tools for performance tracking is preferred.
### Benefits
- Life insurance coverage to ensure peace of mind for you and your family.
- Paid sick leave to promote health and well-being.
- Flexibility to work remotely, allowing for a better work-life balance.
### Working Environment
Join a supportive team that values community involvement and corporate social responsibility. Your contributions will help Auckland International Airport give back to the community and create positive impacts through various initiatives.
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**Auckland International Airport is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.**How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
