**Job Title:** Remote Client Service Assistant **Company:** Williams **Location:** Auckland, Auckland, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 1 ### Job Description Williams is seeking a motivated and hardworking Remote Client Service Assistant to join our dynamic team.
This part-time position is ideal for individuals who thrive in a collaborative and entrepreneurial atmosphere, even within an established organization.
As a Remote Client Service Assistant, you will play a critical role in supporting our clients and providing them with the highest level of service.
### Key Responsibilities - **Client Communication:** - Serve as the primary point of contact for clients, responding to inquiries via phone, email, and chat in a timely manner.
- Provide accurate information regarding our services, products, and policies, ensuring clients feel valued and understood.
- **Client Account Management:** - Assist with onboarding new clients, guiding them through initial processes and ensuring a smooth transition.
- Maintain updated client records in our customer relationship management (CRM) system, ensuring accuracy and completeness of data.
- **Problem Resolution:** - Address and resolve client issues promptly and effectively, utilizing strong problem-solving skills to enhance client satisfaction.
- Escalate complex issues to the appropriate teams, ensuring that clients receive the necessary support.
- **Feedback Compilation:** - Gather client feedback and insights to share with team members, contributing to our continuous improvement efforts.
- Assist in analyzing client satisfaction metrics to identify areas for enhancement in services and processes.
- **Administrative Support:** - Perform routine administrative tasks related to client service, such as scheduling meetings and sending follow-up communications.
- Contribute to team projects and initiatives as needed.
- **Training and Development:** - Participate in ongoing training and professional development opportunities to enhance product knowledge and service skills.
- Stay updated on industry trends and best practices to ensure our services remain competitive and relevant.
### Requirements **Education & Experience:** - Bachelor's degree or equivalent experience preferred.
- At least 1 year of experience in a client service or customer support role.
**Personal Qualities:** - **Hardworking:** Demonstrates a strong work ethic and takes pride in delivering quality service.
- **Motivated:** Self-starter with a passion for helping clients and improving processes.
**Soft Skills:** - **Cooperation:** Ability to work effectively with team members and collaborate on tasks and projects.
- **Attention to Detail:** Strong focus on precision to ensure accurate information is communicated and recorded.
**Technical Skills:** - Proficient in using common office software (Microsoft Office Suite, Google Workspace) and experience with CRM systems is a plus.
- Familiarity with remote communication tools (Zoom, Slack, etc.)
to effectively engage with clients and team members.
### Benefits - **Retirement Plan:** Offering a retirement savings plan to help secure your financial future.
- **Dental Insurance:** Comprehensive dental coverage to ensure your health and wellness.
- **Training & Professional Development:** Opportunities for growth and learning to enhance your skills and advance your career.
### Working Environment At Williams, we nurture an entrepreneurial atmosphere, encouraging innovative thinking and creative problem-solving, even within our established organizational structure.
Our remote work culture emphasizes flexibility, collaboration, and the importance of each team member's contributions.
### Application Deadline Interested candidates should apply by **October 5, 2024**.
### Equal Opportunity Statement Williams is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We encourage individuals from diverse backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
