**Job Title**: Remote Client Service Assistant **Company**: HollyFrontier **Location**: Hamilton, Waikato, NZ **Job Type**: Part-Time **Seniority**: Entry Level **Years of Experience**: 0 --- ### Job Description HollyFrontier is seeking a motivated and confident **Remote Client Service Assistant** to join our dynamic team.
This entry-level position is ideal for individuals eager to grow their career in client services and support in a flexible remote work environment.
The assistant will play a critical role in ensuring a high level of satisfaction among our clients while contributing to the overall effectiveness of our operations.
### Responsibilities - **Client Support**: Provide timely and efficient assistance to clients via phone, email, and online communication channels.
Address inquiries, resolve issues, and escalate where necessary to ensure client satisfaction.
- **Data Management**: Assist in maintaining accurate client records, analyzing client history, and updating systems to reflect current information.
Employ strong analytical skills to identify trends and areas for improvement.
- **Order Processing**: Coordinate with clients to facilitate order placement, fulfillment, and tracking.
Ensure that orders are processed in line with company policies and client expectations.
- **Feedback Collection**: Conduct outreach to clients to gather feedback on services provided.
Analyze this feedback to suggest improvements or adjustments in processes.
- **Collaboration**: Work closely with the sales and operational teams to provide clients with accurate information and timely updates regarding their services.
Adapt to changing priorities and workflows while maintaining service quality.
- **Training Participation**: Engage in ongoing training and development opportunities to enhance product knowledge, client service skills, and technological proficiency.
- **Reporting**: Prepare and compile reports related to client interactions, feedback, and service outcomes.
Use analytical abilities to summarize findings and present recommendations.
### Requirements **Education**: - High school diploma or equivalent; any relevant coursework or certifications in customer service or communication is a plus.
**Experience**: - 0 years of experience required.
Internships, volunteer work, or academic projects related to client services or customer support will be considered advantageous.
**Technical Skills**: - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiar with client management systems.
Experience with CRM software is a plus but not mandatory.
**Personality Traits**: - **Motivated**: A self-starter with a strong desire to achieve and excel in a supportive role.
- **Confident**: Comfortable communicating with clients and able to assertively address their needs while providing excellent service.
**Soft Skills**: - **Analytical Skills**: Ability to analyze complex information and resolve problems systematically.
- **Adaptability**: Capable of adjusting to changing priorities and maintaining a positive attitude under pressure.
### Benefits - **Company Transportation**: Support for commuting and travel within company operations.
- **Joining Bonus**: Competitive joining bonus for successful candidates.
- **Paid Time Off (PTO)**: Generous PTO policy allowing employees to recharge and balance work with personal life.
### Working Environment At HollyFrontier, we harness technology to drive innovation and efficiency.
Join a collaborative and supportive team where your skills will be valued, and your contributions will make a difference in our clients' experiences.
### Application Deadline Please submit your application by **September 19, 2024**.
### Equal Opportunity Statement HollyFrontier is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
