**Job Title:** Remote Client Relations Specialist **Company:** Western Digital **Location:** Auckland, Auckland, NZ **Job Type:** Part-Time **Seniority Level:** Entry Level **Years of Experience Required:** 1 **Job Description:** Western Digital is seeking a dedicated and confident Remote Client Relations Specialist to join our growing team.
This part-time role is perfect for an individual with a passion for customer service and a desire to build strong relationships with clients.
You will be an essential point of contact, working remotely to support our clients in New Zealand.
This position offers a unique opportunity to be part of a dynamic, entrepreneurial environment where your contributions will directly impact client satisfaction and retention.
**Key Responsibilities:** - **Client Interaction:** - Serve as the primary point of contact for all client inquiries via phone, email, and live chat.
- Develop and maintain strong relationships with clients through regular follow-ups and check-ins.
- Actively listen to client feedback and address concerns promptly and effectively.
- **Problem Resolution:** - Identify and resolve client issues by coordinating solutions with various internal teams.
- Utilize critical thinking and problem-solving skills to provide timely and effective solutions.
- **Account Management:** - Maintain detailed records of client interactions in our CRM system.
- Monitor client accounts, ensuring all transactions and communications are accurate and up to date.
- Conduct periodic reviews of client accounts to identify potential upsell opportunities.
- **Communication and Reporting:** - Prepare and present reports on client satisfaction, concerns, and feedback.
- Communicate effectively with clients to ensure they are informed about new products, services, and any changes to existing offerings.
- **Collaboration:** - Collaborate with cross-functional teams (such as sales, marketing, and technical support) to ensure a seamless client experience.
- Participate in team meetings and contribute ideas to improve processes and client relations.
- **Continuous Improvement:** - Stay updated on industry trends and best practices in client relations and customer service.
- Actively seek feedback from clients and internal teams to enhance service delivery and client satisfaction.
**Requirements:** - **Education:** - A bachelor's degree in Business Administration, Marketing, Communications, or a related field is preferred but not mandatory.
- **Experience:** - At least 1 year of experience in customer service, client relations, or a similar role is required.
- Experience in a technical or IT environment is a plus, but not essential.
- **Personality Traits:** - Dedicated and confident: You should be reliable, take ownership of tasks, and be assertive when interacting with clients.
- **Soft Skills:** - Strong attention to detail: Ability to manage multiple accounts and tasks while ensuring accuracy and thoroughness.
- Persuasive communication skills: Proficient in influencing client decisions through clear and effective communication.
- **Technical Skills:** - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- Familiarity with remote collaboration tools (e.g., Zoom, Slack, Trello).
**Benefits:** - Paid Time Off (PTO) to promote work-life balance.
- Visa sponsorship available for suitable candidates.
- Life insurance coverage to ensure peace of mind.
**Working Environment:** At Western Digital, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs.
We value innovation, creativity, and initiative, and we nurture a culture where diverse perspectives are respected and celebrated.
**Application Deadline:** To be considered for this role, please submit your application by **September 29, 2024**.
**Equal Opportunity Statement:** Western Digital is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All employment decisions are based on merit, qualifications, and business needs, and we do not discriminate based on any status protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
