**Job Title:** Remote Client Relations Specialist **Company:** Dominion Resources **Location:** Hamilton, Waikato, NZ **Job Type:** Part-time **Seniority:** Entry Level **Years of Experience:** 0 --- ### Job Description Dominion Resources is seeking a dedicated and reliable Remote Client Relations Specialist to join our dynamic team. In this part-time entry-level position, you will play a vital role in fostering positive relationships with our clients, ensuring their needs are met, and helping to create a vibrant working environment. If you are compassionate, have a knack for communication, and want to be part of a lively team that values joy and innovation, we would love to hear from you! ### Key Responsibilities - **Client Communication:** Engage with clients via phone, email, and chat to address inquiries, provide assistance, and resolve any issues promptly and effectively. - **Relationship Building:** Cultivate strong, positive relationships with clients by understanding their needs and delivering exceptional service to ensure satisfaction and loyalty. - **Feedback Collection:** Gather client feedback and suggestions for service improvement, and collaborate with the team to develop actionable insights. - **Documentation:** Maintain accurate records of client interactions, feedback, and any significant changes in their service requirements. - **Problem Resolution:** Identify client issues or complaints, develop solutions, and escalate as necessary to ensure timely resolution while keeping clients informed throughout the process. - **Service Promotion:** Assist in the promotion of additional services and solutions that may benefit the client, employing creativity and persuasion to effectively communicate their value. - **Team Collaboration:** Work closely with other team members, sharing insights and contributing to a culture that injects joy and vibrancy into the work environment. - **Regular Reporting:** Monitor client satisfaction metrics and prepare reports for management, outlining trends and areas for improvement. - **Training Participation:** Engage in ongoing training and development sessions to enhance your skills and contribute to personal and professional growth. ### Requirements **Education & Experience:** - High school diploma or equivalent; relevant experience is a plus but not required. - Strong interest in a career in client relations or customer service. **Skills & Abilities:** - **Communication Skills:** Excellent verbal and written communication skills to effectively give and receive information. - **Technical Proficiency:** Comfortable using customer relationship management (CRM) software and other digital communication tools. - **Organizational Skills:** Ability to manage time efficiently, prioritize tasks, and meet deadlines, especially in a remote environment. - **Creative Thinking:** Ability to approach challenges with creativity and innovation to foster positive outcomes for clients. - **Persuasion Skills:** Capable of influencing client decisions and promoting additional services in a friendly, non-pressuring manner. **Personality Traits:** - **Dedicated:** Committed to providing the best service possible and follow through on tasks with reliability. - **Reliable:** Consistently punctual and dependable in a remote working setting. ### Benefits - **Vision Insurance:** Comprehensive coverage to ensure your eye health is taken care of. - **Relocation Allowance:** Financial support for team members who may need to relocate for their position. - **Paid Overtime:** Opportunity to earn additional income for extra hours worked. ### Working Environment At Dominion Resources, we believe in injecting a sense of joy and vibrancy into our work environment. We encourage creativity and foster a strong team dynamic where employees feel valued and empowered. Our remote setup allows flexibility while promoting a collaborative spirit, embracing challenges with an optimistic and solution-focused attitude. ### How to Apply If you're looking to make a difference and build a vibrant career at Dominion Resources, please submit your application by the deadline of **September 28, 2024**. We are eager to find individuals who can bring a unique touch to our client relations and contribute to our thriving culture. ### Equal Opportunity Statement Dominion Resources is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all walks of life and encourage individuals from underrepresented groups to apply. --- We look forward to your application and to welcoming you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
