Remote Chat Support Representative

Job Description: Berkshire Hathaway is seeking a Remote Chat Support Representative to join our team in Hamilton, Waikato, NZ.
As a part-time Associate Level position, the Remote Chat Support Representative will be responsible for providing exceptional customer service through online chat support.
This role requires a minimum of 4 years of experience in a customer service or support role.
Responsibilities: - Respond to customer inquiries and issues via online chat in a timely and professional manner - Provide accurate information and solutions to customers' questions and concerns - Proactively engage with customers to anticipate their needs and provide personalized support - Maintain a high level of empathy and understanding towards customers' situations - Utilize company resources and knowledge base to effectively solve customer problems - Document all interactions and follow up on customer issues as needed Requirements: - Energetic and driven personality - Exceptional attention to detail and research skills - Excellent communication and interpersonal skills - Ability to work independently and in a team setting - Proficiency in typing and navigating online chat platforms - Previous experience in a customer service or support role is required - Must have access to a reliable internet connection and a quiet workspace - Strong problem-solving skills and the ability to think on your feet - Ability to adapt to various customer needs and preferences Benefits: - Joining Bonus for new hires - Company-provided equipment for remote work - Employee discounts on Berkshire Hathaway products and services Working Environment: At Berkshire Hathaway, we focus on exceeding customer expectations and delivering delight.
Our team is dedicated to providing top-notch support and service to all of our customers.
As a Remote Chat Support Representative, you will play a crucial role in upholding our commitment to excellence.
Equal Opportunity Statement: Berkshire Hathaway is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law.
We value diversity and welcome all qualified applicants to apply for this position.
Deadline to Apply: August 16, 2024How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.