Remote Chat Support Manager

Job Description:

Performance Food Group is seeking a passionate and confident Remote Chat Support Manager to join our team in Christchurch, Canterbury, NZ. As a Mid-to-Senior Level position, the ideal candidate will have at least 8 years of experience in a similar role.

Responsibilities:
1. Manage a team of remote chat support agents, ensuring they provide exceptional customer service and support.
2. Develop and implement strategies to improve chat support efficiency and effectiveness.
3. Monitor chat support metrics and KPIs to identify areas for improvement and implement necessary changes.
4. Collaborate with other departments to ensure a seamless customer experience across all channels.
5. Train and onboard new chat support agents, providing ongoing coaching and support.
6. Handle escalated customer inquiries and issues, resolving them in a timely and professional manner.
7. Stay up-to-date on industry trends and best practices in chat support management.

Requirements:
1. 8+ years of experience in chat support management or a related field.
2. Strong project management skills with the ability to lead a team effectively.
3. Excellent communication and interpersonal skills.
4. Ability to work independently and prioritize tasks effectively.
5. Experience with chat support software and CRM systems.
6. Bachelor's degree in a related field preferred.

Personality Traits:
1. Passionate about providing excellent customer service.
2. Confident in leading a team and making decisions.

Soft Skills:
1. Strong project management skills.
2. Leadership abilities.

Benefits:
1. Travel opportunities.
2. Relocation allowance.
3. Life insurance.

Working Environment:
At Performance Food Group, we provide an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing the best possible support to our customers.

Deadline to Apply:
September 20, 2024

Equal Opportunity Statement:
Performance Food Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.