Kia ora - We are expanding our Customer Care Department and creating a new team of Credit Consultant- Collections in our Christchurch Office This is a great opportunity to kick start your career in the banking industry or a quick refresher on your existing experience. Is this your next role? We're looking for the newest additions to our tight knit Collections team! You'll have ownership of your own ledger and work with internal departments to deliver first class customer service to every single one of your customers. In this role, you'll deal with working a variety of stages of credit control where customer experience, outcome and the reputation of our brand is incredibly important. Your day will include: Contacting customers with overdue accounts to make arrangements to repay arrears Loading and monitoring arrangements within the Heartland Bank's Collections systems Liaising with internal customers and external introducers to solve customer needs Answering incoming calls from the Collections queue, and calling customers. The role will be Monday - Friday working from our Hamilton or Christchurch office. Does this sound like you? Above all else you believe in finding the best outcome for our customers and for Heartland. You've got excellent working knowledge of credit and collection best practice and all related legislative requirements. You like to take ownership of your work and can work to tight deadlines and juggle competing priorities with ease. You've got a great sense of humour, you're a team player and have loads of initiative to drive results. You'll have: a passion for customer service some experience in Small Medium Enterprise (SME) Collections or experience in a bank or finance company a proven record of building strong relationships with customers and colleagues. A bit about us and what we do Heartland is a financial services group with operations in Australia and New Zealand. Heartland has a long history with roots stretching back to 1875, and is listed on the New Zealand and Australian stock exchanges (NZX/ASX: HGH) with a market cap in excess of NZ$1 billion. Heartland's New Zealand business, Heartland Bank, provides customers with savings and deposit products, online home loans, reverse mortgages, business loans, car loans and rural loans. In Australia, Heartland's main business is currently in reverse mortgages through Heartland Finance which is a market leader. Heartland also operates StockCo Australia, a specialist livestock financier, which was acquired by Heartland in May 2022. In October 2022, Heartland announced its intention to purchase Challenger Bank, a digital bank based in Melbourne, Australia, subject to obtaining the requisite regulatory approvals. Your role will be as part of the new compliance team at the Bank. Heartland's point of differentiation is its 'best or only' strategy - where it focuses on providing products which are the best or only of their kind through scalable digital platforms. Heartland is committed to delivering financial solutions through speed and simplicity, particularly via digital platforms which reduce the cost of onboarding and make it easier for customers to open accounts or apply for funds when they need it. Can you see yourself here? We're innovative and always evolving. We work together as one team and have big ambition. We're committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people. We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Maori group, the Rainbow Committee, Diversity & Inclusion Committee and our Green Team). Some of our other benefits include: an excellent insurance package employee banking perks te reo Maori lessons sports teams including touch, netball and football daily breakfast & fresh fruit Diversity & Inclusion At Heartland, we're proud to celebrate the many characteristics that make each of us different. We are committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers. We're a Living Wage Employer, a Hearing Accredited Workplace, and have the Rainbow Tick. Heartland is an equal opportunity employer. We strongly encourage everyone to apply and we welcome everyone to the team. Please let us know if you need any adjustments throughout the application or interview process including a sign language interpreter or speech-to-text reporter. In your application, feel free to let us know what your pronouns are (for example, she/her, he/him, they/them etc).
