Job Description: Weta Digital, a leading visual effects company located in Christchurch, Canterbury, NZ, is seeking a talented Remote Chat Support Manager to join our team on a part-time basis. As a Mid-to-Senior Level professional with at least 8 years of experience in a similar role, you will be responsible for managing our remote chat support team and ensuring the highest level of customer service. Responsibilities: Manage and lead a team of remote chat support agents, providing guidance, support, and training as needed. Monitor chat conversations to ensure quality service delivery and adherence to company policies and procedures. Develop and implement strategies to improve efficiency and effectiveness of the chat support team. Collaborate with other departments to address customer concerns and escalate issues as necessary. Analyze chat support metrics and provide regular reports to management on team performance and customer satisfaction. Stay up-to-date on industry trends and best practices in remote chat support to continuously improve processes. Handle escalated customer inquiries and ensure timely resolution of complex issues. Maintain a positive and productive work environment for the chat support team, promoting teamwork and innovation. Requirements: At least 8 years of experience in a customer service or chat support management role. Strong leadership skills with the ability to motivate and inspire a remote team. Excellent communication skills and the ability to interact professionally with customers and team members. Passionate about providing exceptional customer service and driven to exceed customer expectations. Reliable and able to work independently while also being a team player. Innovative mindset with a focus on continuous improvement and problem-solving. Benefits: Joining Bonus Travel opportunities Dental insurance Working Environment: At Weta Digital, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Join our team and be a part of a dynamic and collaborative work environment where your ideas are valued and your talents are recognized. Deadline to Apply: 2024-07-29 If you meet the requirements and are passionate about providing top-notch customer service in a remote chat support setting, we encourage you to apply for this exciting opportunity at Weta Digital. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. #J-18808-Ljbffr
