Remote Chat Support Manager

Job Description:

Jacobs Engineering Group is seeking a Remote Chat Support Manager to join our team in Wellington, NZ. This part-time position is ideal for a candidate with 8 years of experience in a similar role and who possesses the necessary skills to excel in a remote work environment.

Responsibilities: Manage a team of remote chat support agents, ensuring they provide exceptional customer service and meet performance targets.
Develop and implement strategies to improve the efficiency and effectiveness of the chat support team.
Monitor chat support metrics and provide regular reports to senior management.
Handle escalated customer inquiries and ensure timely resolution.
Collaborate with other departments to address customer issues and improve overall customer experience.
Train and onboard new chat support agents.
Stay up-to-date on industry trends and best practices in chat support management.

Requirements: 8 years of experience in a chat support or customer service role.
Proven track record of managing remote teams.
Strong communication and leadership skills.
Ability to work independently and reliably.
Emotional intelligence and attention to detail.
Proficiency in chat support software and CRM systems.
Bachelor's degree in a related field preferred.

Benefits: Joining Bonus
Medical coverage
Remote work flexibility
Support for personal and professional development

Equal Opportunity Statement: Jacobs Engineering Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, or disability.

Deadline to apply: 2024-09-08

If you meet the requirements and are looking for a challenging and rewarding opportunity in chat support management, we encourage you to apply for this position. Join our team at Jacobs Engineering Group and help us deliver exceptional customer service to our clients.

How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.

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