**Job Title:** Remote Chat Support Assistant **Company:** Honeywell International **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 1 **Job Description:** Honeywell International is seeking a dynamic and motivated **Remote Chat Support Assistant** to join our customer support team. This is a part-time entry-level position suited for individuals who thrive in a fast-paced and energetic environment. The successful candidate will play a crucial role in providing exceptional service to our customers through chat support, resolving inquiries, and ensuring customer satisfaction. **Key Responsibilities:** - **Customer Interaction:** Respond promptly to customer inquiries via live chat, maintaining a high level of professionalism and empathy in every interaction. - **Problem Solving:** Utilize critical thinking skills to troubleshoot customer issues effectively, ensuring a timely resolution and a positive customer experience. - **Product Knowledge:** Gain an in-depth understanding of Honeywell's products and services to provide accurate information and assistance to customers. - **Documentation:** Maintain accurate records of customer interactions, inquiries, and resolutions using the company's platforms; ensuring that all data is entered correctly and updated in real-time. - **Collaboration:** Work closely with other team members and departments to escalate complex issues and share insights that improve overall customer experience. - **Feedback Loop:** Gather customer feedback and share insights with the team to identify trends and enhance service quality. - **Continuous Learning:** Stay updated on new products, services, and policies through training sessions and self-directed learning, ensuring that you provide the most current and accurate information to customers. - **Adaptability:** Quickly adapt to changing processes and tools, demonstrating flexibility in a rapidly evolving work setting. **Requirements:** - **Experience:** Minimum of 1 year of experience in customer service or a related support role, preferably in a remote setting. - **Education:** High school diploma or equivalent; relevant certifications or coursework in customer service or communication is an advantage. - **Personality Traits:** - **Independent:** Ability to work autonomously with minimal supervision while remaining productive and efficient. - **Energetic:** A positive attitude and enthusiasm for helping others, creating a welcoming environment for customers. - **Soft Skills:** - **Presentation:** Strong communication skills, both verbal and written, with the ability to present information clearly and effectively. - **Critical Thinking:** Ability to assess situations objectively, make informed decisions quickly, and provide appropriate solutions to challenges. **Benefits:** - Employee discounts on Honeywell products and services. - Opportunities for travel based on business needs. - Provision of company equipment and resources necessary for role fulfilment. **Working Environment:** You will thrive in a vibrant and rapidly evolving work setting, where adaptability and a positive outlook are essential. At Honeywell, we encourage a culture of collaboration and innovation. **Application Deadline:** Please submit your application by **October 6, 2024**. **Equal Opportunity Statement:** Honeywell International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals, regardless of race, gender, disability, or any other characteristic.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
