**Job Title:** Remote Call Center Specialist **Company:** A-Mark Precious Metals **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 1 --- **Job Description:** A-Mark Precious Metals, a leading provider of precious metals and related services, is seeking a motivated and confident Remote Call Center Specialist to join our dynamic team.
This part-time position offers an excellent opportunity for entry-level professionals who are eager to provide outstanding customer service and develop their skills in a thriving industry.
The successful candidate will play a pivotal role in ensuring customer satisfaction through effective communication and analysis.
**Responsibilities:** *Customer Engagement and Support:* - Respond promptly to inbound customer inquiries via phone, email, or chat while maintaining a positive and professional demeanor.
- Understand customer needs and provide tailored solutions or information regarding products and services.
- Conduct follow-up calls to ensure customer satisfaction and resolve any outstanding issues.
*Data Management and Reporting:* - Accurately record customer interactions and maintain updated customer records in our database.
- Analyze customer feedback and trends to identify areas for improvement in service delivery.
- Generate and contribute to regular reports on customer interactions, satisfaction levels, and service metrics.
*Collaboration and Team Support:* - Collaborate with team members to share insights and strategies for enhancing customer experience.
- Participate in team meetings and contribute ideas for process improvements.
- Support and train new hires by sharing knowledge and best practices.
*Continuous Learning and Development:* - Engage in ongoing training and professional development opportunities provided by the company to keep abreast of product knowledge and customer service techniques.
- Actively seek feedback and adapt to improve personal and team performance.
**Requirements:** *Education and Experience:* - High School diploma or equivalent; relevant experience (minimum of 1 year) in a customer service or call center environment preferred.
- Familiarity with precious metals and trading markets is a plus but not required.
*Personality Traits:* - Highly motivated with a proactive attitude and the ability to work independently.
- Confident in communication and decision-making abilities.
*Soft Skills:* - Strong analytical skills with the ability to assess and interpret customer data effectively.
- Excellent verbal and written communication skills; capable of conveying complex information in an understandable way.
- Strong problem-solving abilities and the capacity to handle challenging situations with professionalism.
*Technical Skills:* - Proficient in using computer applications, including CRM software and Microsoft Office Suite.
- Comfortable with remote work tools and technology.
*Additional Requirements:* - Flexibility to work part-time hours as per business needs, which may include evenings or weekends.
- Availability to attend scheduled training and team meetings as required.
**Benefits:** - Comprehensive in-house training and professional development programs.
- Company transportation options available for employees.
- Visa sponsorship is available for qualified candidates.
**Working Environment:** At A-Mark Precious Metals, we foster a culture of curiosity and innovation, encouraging our employees to ask questions and seek creative solutions to challenges.
We believe that an environment that promotes questioning and exploration is essential for personal and professional growth.
**Application Deadline:** Please submit your application by **September 29, 2024**, to be considered for this exciting opportunity.
--- A-Mark Precious Metals is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
