**Job Title:** Remote Account Support Representative **Company:** Boston Scientific **Location:** Auckland, Auckland, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 0 --- **About Boston Scientific:** Boston Scientific is dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world.
Our commitment to advancing science and enhancing patient care sets the foundation for creating groundbreaking therapies and technology in the medical field.
We are seeking passionate individuals to join our dynamic team and contribute to these important initiatives.
--- **Job Description:** As a Remote Account Support Representative, you will play a crucial role in supporting our sales teams and ensuring an exceptional customer experience.
This position is ideal for energetic and independent individuals who thrive in a fast-paced environment and are eager to launch their careers in the medical technology industry.
Your primary responsibilities will include providing administrative support, managing customer inquiries, and assisting with order processing.
**Key Responsibilities:** - **Customer Interaction:** Respond to customer inquiries via phone, email, and online chat promptly and courteously.
Address questions relating to products, orders, and account management.
- **Order Management:** Assist customers with order placements, modifications, and cancellations.
Maintain accurate record-keeping and data entry for all transactions.
- **Administrative Support:** Collaborate with sales representatives to streamline processes and support the execution of marketing initiatives.
Help maintain customer accounts and databases, ensuring accuracy and compliance with company standards.
- **Problem Resolution:** Utilize critical thinking skills to identify and resolve customer issues effectively.
Work with cross-functional teams to address and escalate concerns when necessary.
- **Presentation and Reporting:** Prepare and present reports on customer feedback and inquiries to management.
Utilize tools to track and report key metrics and trends in account activities.
- **Training and Development:** Participate in training sessions to enhance your product knowledge and customer service skills.
Continuously seek opportunities for personal and professional growth within the company.
**Skills and Requirements:** - **Education:** High school diploma or equivalent; relevant coursework or experience in customer service is a plus.
- **Personality Traits:** - Energetic and enthusiastic, with a passion for helping others.
- Independent and self-motivated, able to work effectively in a remote setting.
- **Soft Skills:** - Excellent presentation skills, with the ability to communicate effectively with customers and team members.
- Strong critical thinking and problem-solving skills, with the capacity to assess situations accurately and deliver appropriate solutions.
- **Technical Proficiency:** Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and customer relationship management (CRM) software is advantageous.
- **Availability:** Must be available to work flexible part-time hours, accommodating varying customer needs.
**Benefits:** - Paid sick leave to ensure your health and well-being.
- Disability insurance for added peace of mind.
- Comprehensive medical coverage to support your healthcare needs.
- A supportive working environment that provides opportunities for unlimited personal and professional growth.
**Working Environment:** At Boston Scientific, we believe in fostering a culture of learning and development.
As a Remote Account Support Representative, you will have the opportunity to engage with experienced professionals, participate in training programs, and take on new challenges that encourage personal and career advancement.
**Application Deadline:** Please submit your application by September 19, 2024.
**Equal Opportunity Statement:** Boston Scientific is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
--- Join us at Boston Scientific and take the first step toward a fulfilling career in the medical technology field!
We look forward to receiving your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
