**Job Title:** Remote Account Support Manager **Company:** Staples **Location:** Dunedin, Otago, NZ **Job Type:** Part-Time **Seniority:** Mid-to-Senior Level **Years of Experience:** 7+ ### Job Description: At Staples, we are seeking a highly motivated and energetic Remote Account Support Manager to join our dynamic team. The successful candidate will play a crucial role in enhancing our customer satisfaction levels while ensuring that our account management processes are executed efficiently and effectively. As a foundational member of our remote team, you will employ your extensive experience and skills to strategically support our clients, build long-lasting relationships, and drive overall account performance. ### Key Responsibilities: - **Client Relationship Management:** Serve as the primary point of contact for a portfolio of clients, maintaining regular communication to understand their needs, address any queries, and anticipate potential challenges. - **Account Strategy Development:** Develop a comprehensive account strategy that aligns with client objectives and Staples' goals, providing insights and recommendations to optimize service delivery and increase customer satisfaction. - **Project Management:** Oversee the planning and execution of various client projects, ensuring timely delivery and adherence to quality standards. Utilize project management tools to track progress and manage resources effectively. - **Decision-Making:** Utilize strong decision-making skills to resolve client issues quickly and effectively, employing analytical thinking to assess resources and needs. - **Cross-Functional Collaboration:** Collaborate with various departments, including sales, marketing, and logistics, to ensure holistic account support and to facilitate the smooth operation of services provided to clients. - **Performance Monitoring:** Monitor account performance metrics and conduct regular reviews to analyze areas for improvement. Develop performance reports and present findings to stakeholders. - **Training & Development:** Actively participate in the training and professional development program provided by Staples, sharing knowledge and best practices with junior team members and new hires as necessary. - **Feedback & Enhancement:** Collect and analyze client feedback for insights into customer needs, which will guide continual improvement initiatives and service enhancements. - **Fostering Transparency:** Promote a company culture of transparency and open dialogue to facilitate effective communication across the organization, ensuring that feedback is constructive and actionable. ### Requirements: - **Education:** Bachelor's degree in Business, Management, or a related field preferred. - **Experience:** Minimum of 7 years of experience in account management, customer support, or a similar role, with a proven track record of managing multiple accounts and delivering exceptional customer service. - **Technical Skills:** Proficiency in CRM software and project management tools. Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) is essential. - **Personality Traits:** Highly motivated, energetic, proactive, with a passion for delivering results and exceeding client expectations. - **Soft Skills:** - **Decision-Making:** Aptitude for making sound judgments under pressure, evaluating all available information to make informed choices. - **Project Management:** Strong organizational skills to manage multiple projects simultaneously while meeting deadlines and maintaining quality. - **Communication:** Excellent verbal and written communication skills to engage clients and internal stakeholders effectively. - **Interpersonal Skills:** Ability to build rapport and establish trust with clients and colleagues across varied backgrounds and levels of experience. ### Benefits: - Enjoy complimentary food during work hours to keep you energized and motivated. - Benefit from structured training and professional development opportunities aimed at advancing your career. - Access to free accommodation to support your work-life balance. ### Working Environment: At Staples, we foster transparency and open dialogue to ensure effective communication at all levels. Your ideas and contributions will be valued, and you will be encouraged to take initiative to enhance our customer experience. ### Application Process: Interested candidates are invited to submit their resumes and cover letters by **September 19, 2024**. We are looking forward to seeing how your skills and experiences align with our team. ### Equal Opportunity Statement: Staples embraces diversity and is committed to creating an inclusive environment for all employees. We celebrate who you are and strive to create a workplace where everyone has the opportunity to thrive. We encourage applicants from all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
