**Job Title:** Remote Account Support Manager **Company:** 2degrees **Location:** Christchurch, Canterbury, NZ **Job Type:** Part-Time **Seniority:** Mid-to-Senior Level **Years of Experience:** 7+ --- ### Job Description: **Overview:** 2degrees, a dynamic and innovative telecommunications company, is seeking a skilled Remote Account Support Manager to join our remote team. This part-time position is ideal for someone with extensive experience in account management and customer support, who is motivated to contribute to our mission of delivering exceptional service to our clients. You will play a pivotal role in maintaining and enhancing client relationships while leading a team that thrives in a fast-paced environment. ### Key Responsibilities: - **Client Relationship Management:** - Serve as the primary point of contact for assigned accounts, ensuring a high level of customer satisfaction. - Proactively engage with clients to understand their needs and identify opportunities for upselling or cross-selling additional services. - Build and maintain strong relationships with stakeholders to promote a collaborative working environment. - **Team Leadership:** - Supervise and mentor the account support team, fostering a culture of excellence and continuous improvement. - Oversee the training and development of team members to enhance their skills and ensure they are equipped to meet client demands. - Provide regular feedback and performance assessments, encouraging team members to take initiative and think creatively. - **Performance Analysis:** - Monitor account performance metrics and use data analysis to drive decision-making and improve service delivery. - Prepare and present performance reports, feedback, and recommendations to senior management and stakeholders. - **Problem Solving & Conflict Resolution:** - Address and resolve client issues efficiently and effectively, ensuring minimal disruption to client operations. - Collaborate with cross-functional teams to develop innovative solutions and improvements in processes and services. - **Remote Work Management:** - Embrace remote work tools and technologies to facilitate seamless communication and collaboration within the team. - Cultivate a positive remote working environment that promotes employee engagement and productivity. ### Requirements: - **Experience:** - Minimum of 7 years of relevant work experience in account management or customer support, preferably within the telecommunications or technology industry. - **Educational Background:** - Bachelor's degree in Business Administration, Communications, or a related field is preferred. - **Personality Traits:** - **Adaptable:** Ability to adjust to changing priorities and embrace new challenges with a positive mindset. - **Resourceful:** A proactive problem solver who can think on their feet and utilize available resources effectively. - **Soft Skills:** - **Communication:** Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically to clients and team members. - **Creativity:** A creative thinker who can develop innovative strategies to enhance customer experience and streamline processes. - **Technical Proficiency:** - Familiarity with customer relationship management (CRM) software and other digital collaboration tools. - A strong understanding of data analytics and reporting tools to assess performance and drive strategic initiatives. ### Benefits: - **Remote Work Flexibility:** Work from the comfort of your home while maintaining a healthy work-life balance. - **Gym Membership:** Access to gym facilities to encourage physical health and well-being. - **Company Transportation:** Support for commuting with company-provided transportation options. ### Working Environment: You will thrive in an energetic and rapidly evolving work setting that challenges you to think creatively and strategically. At 2degrees, we value innovation, teamwork, and the continuous growth of our employees. ### How to Apply: Interested candidates are encouraged to submit their resume and a cover letter detailing their experience and why they are the right fit for this role. The deadline to apply is **October 27, 2024. ** --- **Equal Opportunity Statement:** 2degrees is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and perspectives.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.