At Tower, our values are the heartbeat of every interaction. We prioritize our people, fostering a diverse and inclusive environment where everyone can thrive. We encourage you to bring your whole self to work, representing the vibrant communities we serve. We celebrate all ages, genders, sexual orientations, races, religions, and everything else that makes our culture unique. Proud holders of the Rainbow and DV Free Ticks, we are committed to inclusivity and safety.
What you will be doing
Are you ready to lead a dynamic team and make a significant impact in the world of motor assessing? As the Regional Manager Motor Assessing at Tower, you'll play a crucial role in driving our success by leading our Motor Assessors and ensuring top-notch motor assessing services. Your efforts will help control claims expenses and elevate customer satisfaction to new heights.
Dive into the Heart of Your Responsibilities:
Oversee large loss and complex claims, ensuring accurate motor damage assessments and accurate internal motor assessments.
Manage customer escalations for externally assessed claims and escalations related to the external delivery of other motor services.
Ensure timely customer contact and quality assessment reports; you will be confident to handle customer escalations for externally assessed claims and services and resolve any complaints effectively and professionally.
Lead and mentor a team of Motor Assessors, providing guidance and support to ensure high performance.
Oversee the day-to-day operations of the Motor Assessing team, ensuring compliance with company policies and industry regulations.
Drive continuous improvement in processes and knowledge management.
Integrate Motor Assessing into the overall claims process.
Support Claims division initiatives to achieve strategic goals.
Collaborate with Debt Recovery, Fraud and Claims Leakage Team to assist in controlling Tower's Motor loss ratio.
Manage day-to-day relationships, in collaboration with the Partner Performance Managers, with external suppliers of motor assessing and motor services.
What You'll Need
To be successful in this role, you will also demonstrate the following:
A minimum of 5 years' experience in leading a Motor Assessing team.
Hands-on experience of Motor repair procedures and standards, including all associated legislation and regulatory requirements.
Experience in administration, cost control, and the preparation of assessing reports.
Relevant industry certifications are a plus.
Extensive knowledge and application of relevant legislation and compliance requirements.
Understanding of motor and other supplier contracts.
Our Commitment
We pride ourselves on encouraging everyone to bring their whole selves to work, embracing diverse opinions, experiences, and backgrounds. Our commitment is to create an inclusive workplace where our people come first, feel valued, safe, and respected.
This dynamic team is one that supports your desire to succeed. Your support comes from your colleagues, management, and in training tailored to your personal development desires.
What we'll bring to the table
In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.
Highlights include:
Our people come first as we offer 16 weeks of paid leave for the primary carer and 4 weeks of paid leave partner's leave.
A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave. So up to six weeks off!
Annual Performance Review where you get to showcase your progression.
Wellness leave instead of sick leave so you can proactively look after your health and wellbeing.
Career growth - we promote internal capability; we also have programmes that recognise star performers.
Flexible workplace opportunities at our beautiful 6 Green Star Fanshawe St office packed with modern technologies, stand-up desks, open space, and coffee machines in two large modern kitchens with cafe-inspired dining areas.
Discounts on Tower insurance products of up to 50%
Free Life Insurance of up to four times your annual base salary.
Paid parental leave top up for 16 weeks.
Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club, Warehouse Stationery and more.
Apply now: Ready to embark on a journey where your experience truly matters in the heart of New Zealand and the Pacific's insurance industry? If you are excited about defining a new era of insurance, submit your resume and a detailed cover letter highlighting your impactful career.
Please note: We're eager to get the right person on board as soon as possible. We don't have set closing dates, so we'll start reviewing applications as they come in. Don't wait—apply now to make sure you're considered.
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