At Tower, our values are the heartbeat of every interaction.
We prioritize our people, fostering a diverse and inclusive environment where everyone can thrive.
We encourage you to bring your whole self to work, representing the vibrant communities we serve.
We celebrate all ages, genders, sexual orientations, races, religions, and everything else that makes our culture unique.
Proud holders of the Rainbow and DV Free Ticks, we are committed to inclusivity and safety.
We are on a mission to lead our industry into a customer-centric future with innovation and disruptive thinking.
As a unique Kiwi and Pacific insurance provider with over 150 years of history, our roots trace back to Dunedin.
What you will be doing Reporting to the Claims Recoveries Manager, the Recoveries & Settlements Specialist will support the team to minimize the impact of claims costs for Tower which in turn, keeps insurance affordable for our customers.
Dive into the Heart of Your Responsibilities: Seek to recover costs from both third-party insurers and uninsured third parties in the shortest possible timeframe with the intention of maximizing the chance of a successful recovery.
Use your negotiation skills to reach an agreeable settlement whilst mitigating the chance of entering a litigation process.
Pursue the recovery of claims right through to Disputes Tribunal if you have not been able to reach an agreeable settlement.
Refer files that have not had successful contact to third-party agents and assist them with any inquiries they may have in their attempts to make contact.
What You'll Need To be successful in this role, you will also demonstrate the following: 2 years' experience in the Insurance or Financial Services Industry preferred.
Experience of Recoveries, Settlement or Disputes Tribunal proceeding is an advantage.
Frontline or contact centre experience.
An understanding of Insurance liability.
Our Commitment We pride ourselves on encouraging everyone to bring their whole selves to work, embracing diverse opinions, experiences, and backgrounds.
Our commitment is to create an inclusive workplace where our people come first, feel valued, safe, and respected.
If you feel comfortable doing so, please let us know early in the process.
As part of our commitment to your success, you'll be buddied with an experienced team member who will guide you through your first few weeks, helping you familiarize yourself with our processes, culture, and team.
Your buddy will be available to answer any questions, share valuable insights, and provide continuous support to ensure you feel confident and comfortable from the get-go.
What we'll bring to the table In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.
Highlights include: Our people come first as we offer 16 weeks of paid leave for the primary carer and 4 weeks of paid leave partner's leave.
A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave.
So up to six weeks off!
Annual Performance Review where you get to showcase your progression.
Wellness leave instead of sick leave so you can proactively look after your health and wellbeing.
Career growth - we promote internal capability; we also have programmes that recognize star performers.
Flexible workplace opportunities at our beautiful 6 Green Star Fanshawe St office packed with modern technologies, stand-up desks, open space, and coffee machines in two large modern kitchens with cafe-inspired dining areas.
Discounts on Tower insurance products of up to 50%.
Free Life Insurance of up to four times your annual base salary.
Paid parental leave top up for 16 weeks.
Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club, Warehouse Stationery, and more.
Apply now: Ready to embark on a journey where your experience truly matters in the heart of New Zealand and the Pacific's insurance industry?
If you are excited about defining a new era of insurance, submit your resume and a detailed cover letter highlighting your impactful career.
Please note: We're eager to get the right person on board as soon as possible.
We don't have set closing dates, so we'll start reviewing applications as they come in.
Don't wait—apply now to make sure you're considered.
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