Receptionist - part time - Albany, Auckland Posted: 20/10/2024
Closing Date: 20/11/2024
Job Type: Permanent - Part Time
Location: ARC North
Job Category: Reception
Animal Referral Centre (ARC) is a private independently owned and operated animal referral practice established in 2016. We operate a 24 hour / 7-day week operation for emergency medicine and have specialists in various fields.
ARC VALUES
Our values guide our decisions and make our organization successful:
We are one team.
We do right by our patients.
We value growth.
We take ownership.
We make referrals easy.
We employ clever, like-minded people who love animals, their people and delivering an excellent, well-rounded service.
Job Description Join our dedicated team and make a difference in the lives of pets and their owners during critical moments. Your role as a Veterinary Receptionist is vital to ensuring exceptional care and support in our emergency animal hospital.
As a Veterinary Receptionist, you will provide exceptional customer service while ensuring the smooth operation of our facility. This fast-paced environment requires you to manage multiple tasks simultaneously, prioritize effectively, and maintain a calm demeanor under pressure.
Key Responsibilities:
Front Desk Management: Greet clients and their pets with compassion and professionalism.
Appointment Scheduling: Efficiently manage a high volume of phone calls and in-person inquiries.
Patient Records: Accurately maintain and update patient records.
Financial Transactions: Handle billing and process payments.
Team Collaboration: Work closely with veterinarians, technicians, and support staff.
Crisis Management: Remain composed during emergencies, assisting clients and staff.
Multi-tasking: Balance various responsibilities in a busy environment.
Why work for ARC?
Be part of a progressive and flourishing business.
A cohesive, friendly work environment.
Onsite parking.
Fantastic reception team.
Our reception is open:
7:30am – 8pm Monday to Friday.
Set shifts will be available between the above hours.
Shifts currently available are Monday to Friday 3pm – 8pm.
Will be required to work 1 weekend per month.
You will be employed at our ARC North clinic but trained at both sites. Flexibility during the training period will be needed.
You must have the legal right to work in New Zealand.
Starting wage: $26 per hour.
Desired Skills and Experience To succeed in this role, you will possess the following:
Strong customer service skills.
Ability to work effectively in a fast-paced environment.
Excellent organizational and multitasking abilities.
Flexibility to adapt to changing situations.
A love of animals and their owners.
Computer literacy and an ability to learn new systems.
Previous experience in a veterinary or healthcare setting is preferred but not required.
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