Job Description
Pullman Auckland is looking for a talented and passionate Receptionist wishing to expand their knowledge in a 5-star hotel environment.
As a Receptionist, your primary responsibilities will include:
Welcome guests from all corners of the world to our beautiful hotel, growing relationships with new and regular guests.Ensure accuracy and professionalism with information and payments during arrivals and departures.Maintain a logical work sequence, adhering to cash handling and security procedures.Provide valuable local knowledge and promote hotel facilities, actively up-selling to maximise occupancy and rates.Manage guest property with care, ensuring proper documentation for storage.Promote Accor loyalty programmes, contributing to guest satisfaction and brand loyalty.Work closely with a fantastic team, fostering positive relationships with other Pullman Auckland departments, including Housekeeping and Reservations.
Qualifications
Whilst talent and attitude are our primary requirements, you also have:
Experience in a busy hotel environmentProven reception exposure and experience is an advantageExceptional attention to detail and a nature that successfully connects with all guestsThe right to work in New ZealandFull NZ Drivers license and Opera Cloud knowledge is an advantage, but not necessary.Be able to work a rotating roster across 7-days including weekends and public holidays
Additional Information
Why join Pullman Auckland?
Pullman Auckland isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:
Enjoy discounted hotel stays, food, beverage rates, and spa treatments worldwide with your Heartist card.Daily staff meals provided.Participate in ongoing reward and recognition programmes.Access opportunities for development and global career progression within Accor.Achieve your ideal work-life balance with our 'Work Your Way' programme.Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"