Southern Bird NZ Ltd – Auckland airport, North Island
This is an exciting opportunity to join the team at our busy Auckland Airport Motel as it goes through renovations and rebranding.
As a part of our reception team in this part-time role, you will be responsible for managing the daily operations of our motel located near Auckland Airport, as well as providing a safe and reliable shuttle service to our guests arriving and departing through the day.
What you'll be doing
Overseeing the smooth and efficient running of the motel during the night shift, ensuring all guests receive exceptional service
Providing a safe and reliable airport shuttle service for our guests
Handling guest enquiries and resolving any issues that may arise during the day
Completing administrative tasks such as check-ins/outs, answering phone calls, and updating records
Ensuring the hotel's facilities and public areas are well-maintained and cleaned to a high standard
Assisting with any other duties as required to support the overall operations of the hotel
What we're looking for
Experience in a similar reception, reservations or guest services role within the hospitality industry
Excellent customer service skills and the ability to deliver a warm and welcoming experience to all guests
Strong problem-solving and decision-making abilities to handle a variety of situations effectively
Flexibility to work shifts both day and at least one night, as this is a 24/7 operation
A valid driver's licence
Fluency in English, with the ability to communicate clearly and professionally
What we offer
We are committed to providing a supportive and rewarding work environment for our employees. We offer a competitive salary, opportunities for career development, and a range of benefits, including:
Discounted accommodation rates for you and your family
Training and development to enhance your skills
A collaborative and inclusive team culture
If you are passionate about delivering exceptional customer service and are looking for an opportunity to grow your career in the hospitality industry, we encourage you to apply for this role.
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