OverviewAre you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.Job summary/ WhakarapopototangaAs a Ramp Services Manager, your main objective is to lead a large team (250+), including Supervisors and Trainers, across multiple clients at the Airport. In this high-visibility role, you will manage day-to-day ramp operations, inspire high performance, and cultivate customer relationships while contributing to business profitability.You will be the key leader of safety, applying the Swissport safety management system to ensure the well-being of your team and customer operations. This pivotal role is part of the leadership team, reporting to the General Manager Airport Services.Your activities/ Nga momo ngoheProvide OH&S oversight and guidance, fostering a positive safety culture that includes strong safety reporting and Just Culture, aiming for a generative safety cultureEnsure compliance with company and client procedures and regulationsLead optimal operational efficiency through effective planning and management of manpower (via rosters, training, leave, etc.), as well as other key cost areas and revenue capture and collectionEnsure airports meet performance requirements and maintain operational integrityMonitor, manage, and report on airport performance, analyzing airport scorecards, proactively identifying operational weaknesses, and implementing corrective strategiesManage the safe and secure operation of all equipment, including associated costs for repair and maintenanceLead and coach the team effectively, fostering a positive culture and actively managing individual performance, including handling escalated staff grievances, complaints, and disciplinePromote a culture that values equality, fairness, transparency, and zero tolerance for bullying, discrimination, and harassmentMaintain effective communication and relationships with key client representatives and airport community stakeholdersYour profile/ Kotaha MatawhaiaroTechnically confident in multi-client airport operations, ground handling, and aircraft loading activitiesExperience in leading a workforce, with competencies in employee coaching, talent development, disciplinary procedures, and inspiring front-line team membersLeadership experience in a fast-paced, safety and compliance-focused service operation, managing the needs of multiple clients with divergent requirementsKnowledge of training practices, including monitoring of training compliance for regulatory and skills-based trainingCapability to develop or proven relationship-building experience, able to form collaborative working relationships to achieve mutual outcomesHigh-level written and oral communication skills with verbal reasoning and interpersonal skillsStrong administrative, time management, and organizational skills, capable of working with minimal direction, under pressure, and within strict timeframes, displaying initiative and motivationKnowledge of enterprise bargaining agreements and their application in the workplaceAptitude for workforce planning processes, including forecasting attrition, training, leave, and operational coverageWhat we offer/ Nga aheingaPermanent Full-Time position.Competitive remuneration.On-site employee parking available.Opportunities for career advancement.Accrual of annual and personal leave.Comprehensive training and ongoing support provided.At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Visit our website at Swissport Careersto learn more about Life at Swissport.Join Swissport today and be part of a team that connects the world of aviation!Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.
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