We are on the lookout for a Quality Investigation Specialist to join our team on a permanent basis.You will be at the forefront of ensuring that our products meet and exceed Synlait standards. If you are passionate about uncovering detail and ensuring perfection to make a real impact, this role will be based in Pokeno with some travel to Mangere.Main Responsibilities:Coordinate and document customer deviation responses. Conduct thorough investigations into quality issues.Direct stakeholder actions and clearly document outcomes for customers in a timely manner. Document findings, maintain accurate records, and prepare comprehensive reports for management review.Assist and coach the quality specialist teams with investigating complex quality events. Ensure root causes and corrective and preventative actions are reached using systematic problem-solving methodology.Assemble customer product release packs, ensuring they are released on time.Identify and implement improvement opportunities through investigation findings.Assist Quality Improvement leads on long-term quality improvement initiatives.If you are detail-oriented and a natural problem solver with experience in quality assurance or a related field, then we want to hear from you!Skills and Experience:To be considered for this role, you will require:Ability to lead, manage, and elicit cooperation from multiple business unitsStakeholder engagement and managementAbility to communicate clearly and project credibility both verbally and in writingBuilding strong relationships both inside and outside the business unitProven knowledge of food safety, quality, and HACCP systemsA degree in food technology or science is highly regarded in this role.What's next? Apply now!Please click the Apply now link and ensure you include an up-to-date CV and cover letter summarising your abilities as requested above. We wish you the best of luck in your application.About Us – The Synlait Way:Synlait is a dynamic, purpose-led milk nutrition company that is Doing Milk Differently for a Healthier World! We pride ourselves on being different and allowing our spirit to drive our success, shifting perceptions and driving value through new thinking and a new attitude.You'll be joining down-to-earth, authentic people working together to create the very best in milk nutrition as we combine expert farming with innovative thinking and state-of-the-art processing to produce a range of nutritional milk products for our global customers.We will challenge you by providing the opportunities you've been seeking to expand your career; we believe that everyone brings unique experiences and perspectives to the table, so we are committed to creating an inclusive workplace and embrace diversity to drive innovation and business success.Together we will continue to create a workplace where everyone can thrive and contribute their best.What we offer:Health insurance coverTraining and development opportunitiesSocial events and Social ClubApplicants outside of New Zealand will only be considered if you have the legal right to live and work in New Zealand.Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr