$80,000 – $85,000 + car + medical insurance CrestClean was launched in 1996 and today we are leaders in both the NZ franchising and commercial cleaning industries. Our vision is to continually innovate and improve the way we operate with a plan to double the system-wide turnover in the next five years by enhancing the customer experience. We are a secure company and have experienced double-digit growth each year for the last 27 years.We operate across 17 regions, deploying over 2,200 personnel via our award-winning franchise model, servicing over 6,500 contracted corporate and education-based customers. We have established a reputable and trusted brand with more than 720 franchised businesses operating throughout NZ. The OpportunityBased in Invercargill, but covering the regions of Southland and Central Otago the Quality Assurance Coordinator role is key in supporting our high growth by implementing CrestCleans quality assurance programme. Joining a cohort of 12 Quality Assurance Coordinators nationwide, you'll report to the GM of Franchise Services, providing support to a network of 50 franchise operators and engaging with more than 450 commercial cleaning clients in the Southland/Central Otago area. The successful applicant will be joining a secure and fast-moving business with a dynamic, perpetually improving business model that embraces the latest technologies.We foster an open and engaging culture, and you will be encouraged to actively participate in our ongoing self-development and systems improvement initiatives.Objectives:Enhance customer satisfaction and retention.Facilitate and inspire franchisees to consistently deliver high-quality service.Cultivate strong relationships with franchisees and other CrestClean team members.Champion a culture prioritizing health, safety, and well-beingUphold and nurture CrestClean's identity as a franchise-focused organization.Maintain professionalism and business acumen at all times..Key Areas of Responsibility:Conduct customer quality audits.Monitor health and safety practices.Oversee operational compliance.Facilitate customer contract inductions.Skills and Attributes Required:Possess or develop proficient technical cleaning skills and operational knowledge.Demonstrate professionalism and strong interpersonal skills.Exhibit organisation and efficiency, adhering to structured audit cycles.Display meticulous attention to detail and accuracy.Excellent literacy, numeracy and written communication skillsDisplay initiative, able to develop solutions and problem solveA concern for quality and health and safety, with high personal standards and presentationProficient in use of IT devices and programs. Ability to master in-house Customer Relationship Management (CRM) program and other applications as requiredFull NZ motor vehicle license without previous convictionsAs you will be traveling between Southland and Central Otago some overnight stays are a requirement Other Info:A modern work vehicle is providedMedical insuranceComprehensive training and support If you are a motivated team player who is keen to develop and contribute to our industry leading organisation, we would love to hear from you today. Your application will include the following questions: Which of the following statements best describes your right to work in New Zealand? Do you have a current New Zealand driver's licence? Report this job advert Don't provide your bank or credit card details when applying for jobs. What can I earn as a Quality Assurance Coordinator
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