Newmarket, New Zealand | Posted on 21/03/2024Intellihub's growth is exponential and we'rehere to make a true impact. We put our people first and our talented,dedicated, and passionate workforce delivers innovative metering and datasolutions that maximise digital and new energy services. We are deeply committedto promoting equal opportunities for all our employees and a positive, safe andbalanced workplace for all.Your new teamWe are a high performing team who manage day to day business procedures, to ensure quality and compliance is met across three participant codes.As part of this activity, we are responsiblefor handling large volumes of data daily with strong cultural principles ofbeing customer focused, driving for one-touch resolution of issues and fix atsource.Your new roleThe purpose of this role is to manage thequality of daily business procedures to ensure compliance, while working tocorrect any identified issues at the source.You will be solutions andresults focused and enjoy working as part of a high performing team, withstrong personal drive and attention to detail, to deliver operational excellence.You will work closely with participants inthe industry and may be involved in forums and code changes for continuousimprovement and desirable outcomes to our services.Undertakecomprehensive and effective analysis of incorrect or missing dataIdentifyand execute amendment of data as neededDataentry is managed effectively and efficiently with high completion ratesHandlemeter data customer enquiries, escalations, reports as requestedContributeto delivery of data services to meet SLAs in Australia & New ZealandContributeas needed to completion of and then comply with a fully documented suite ofoperational processes which deliver the right customer outcomesEnsuretimely and accurate data is received and validated from field service providersoperating under a correct at source mentality.Reviewand provide input into code changes (including proposed changes)Alignprocesses with code requirements or changeAbout YouExperience and understanding of NZ Electricity and MeteringRequirements.Ability to understand, analyse and resolve any datadiscrepanciesFamiliarity with creation and optimisation of businessprocesses, policies, procedures, and work instructions.Excellent interpersonal skills including oral and writtencommunicationAble to work collaboratively and effectively within a teamenvironmentDrive and perseverance to achieve business outcomesHigh level of attention to detail and accuracyAbility to problem solve and question to improve process forquicker resolutionAbility to own an issue/improvement through to completion#J-18808-Ljbffr
