Company Description
To tatou tikanga | Our Culture
Our staff are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.
Whakarongorau Aotearoa is committed to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.
We are committed to ensuring our workforce reflects the community we support.
Ko wai matou | About us
Whakarongorau Aotearoa (Whakarongorau), a social enterprise, is a digital health and social services organisation with a proven record of connecting people seamlessly with care when they need it.
Whakarongorau has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa. We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.
We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.
Job Description
We are seeking two permanent Quality Administrators where you will conduct routine quality auditing and task reviews and present findings to the People Leader and Service Delivery Manager. This role supports The National Cervical Screening Programme.
This exciting role is based in Wellington Office working Monday – Friday.
Atu mo te mahi | About the role
As a Quality Administrator, your key role is to drive quality excellence by implementing processes, training strategies, and initiatives across various programs. This involves auditing documentation and tasks, completing Failsafe reports, and ensuring NCSP process adherence. You report your findings to the People Leader and Service Delivery Manager for coaching, training, and quality improvement.
The day-to-day duties will include but are not limited to:
Provide training as required and develop training materials to promote best practice work processes
Develop reports and offer recommendations based on incident analysis
Conduct audits on work tasks from the National Cervical Screening Programme's processes and procedures
Create and deliver reporting and analysis of audit trends and insights through the quality review process
Qualifications
Pehea koe | About you
Skills and Competence
Proficiency in the audit process, with the ability to document outcomes
Competence in role modelling and teaching database use
Confidently able to provide appropriate coaching recommendations
Adaptability to navigate and support change management initiatives
Proven ability to contribute to process and service delivery improvement
Ability to work collaboratively across the team to drive service performance through coaching based on daily, weekly, and monthly key performance indicators
Capability to support ongoing service improvements in alignment with other business needs
Whakarongorau Aotearoa acknowledges Mana Maori and matauranga Maori as a professional skill set
If you're excited about this role and think you have what it takes, but your experience doesn't align 100%, we still want to hear from you and would encourage you to apply.
If you are passionate about delivering top-tier quality assurance and have an understanding of its profound impact on the health and well-being of families and individuals throughout Aotearoa, then submit your Expression of Interest
Additional Information
O matou uara | Our values
E kimi ana matou i etahi tangata e kaha whakanui i enei uara - We are looking for people who align naturally with these values and will champion them
Mahia te mea tika / Do the right thing
Hihiri e te kounga / Motivated by quality
Ngakau nui ki te pai ake / Passion for better
Pokohiwi ki Pokohiwi / Shoulder to shoulder
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