Company Description
Join the UK's leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.
We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there's always an exciting new opportunity to support UK businesses on the horizon.
Job Description
Salary: DOE with Minimum £22,308.00 per annum
Location: Full time office working - Nelson
Working Hours: Monday to Friday 8:30/9:00-17:00/17:30 (37.5 hours)
The Provisioning Coordinator, working specifically as a Cease Coordinator is responsible for ceasing services on supplier portals and internal systems in line with defined processes and procedures.
Responsibilities
Managing tasks within a given SLA
Managing various cease queues based on product
Ceasing on various supplier portals
Updating internal systems with complete notes and if need be follow up actions
Providing updates internally and to customers via SMS, telephone & email
Work as part of the team with all required workflows
Liaise with suppliers for escalations for cease orders that become "stuck" for a variety of reasons and manage through to satisfactory completion
Update assets and billing items where needed
Follow all procedures and deliver high level customer service for maximum customer satisfaction.
Work towards set KPI's, goals and objectives.
Ensure all systems are kept fully updated for each action and point of customer contact.
Provide a great call experience for our customers, following DPA guidelines and best practice
Continuous learning around new processes and about Daisy products
Qualifications
Previous experience of working on IT Systems
Eye for detail able to work systematically and follow defined processes
Ability to manage own workload & work well as part of a wider team
Previous experience of Microsoft packages
A 'can do' and positive attitude towards work and personal development
Excellent communication skills both verbal and written
Additional Information
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.
Here are some of the benefits that we offer…
25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
£500 referral scheme bonus
Professional development to help you achieve your personal goals
Eye care vouchers available
Sim deals for you and your family/friends
Access to discounts and savings at more than 1,200 retailers
An additional day off on your birthday or if you're getting married
#J-18808-Ljbffr
