Programme Specialist (Service Award) - Work from Home The Student Volunteer Army Foundation is a registered charitable trust in New Zealand.
Founded in response to the Christchurch Earthquakes by Sam Johnson and friends from the University of Canterbury, we focus on celebrating and championing youth volunteering.
Our mission is to inspire and mobilize young people to engage in meaningful volunteering activities that enrich themselves and their communities.
Today, our efforts extend beyond crisis response to include educational programs across schools and universities in NZ, promoting service and volunteering skills.
The purpose of this role is to coordinate and support the delivery of key projects across the organisation, with a primary focus on customer service through the management of shared inboxes and communication channels.
Working closely with the Head of Programmes and the SVA wider team, this role provides programme, logistical, and general coordination for the Service Award programme.
Please note that this is a fixed term role for 30 hours a week until the 31st of March 2025 with a strong possibility of rolling into a permanent role after.
National travel may be required for this role.
Qualifications & experience Tertiary qualification, preferably with related diploma or certificate education, or equivalent knowledge from work experience (2-3+ years).
Strong project management and planning skills.
Customer-focused with an understanding of relationship management best practices.
Exceptional communication and interpersonal skills.
Experience in process development and documentation, seeking to enhance work processes and implement innovative strategies for improved efficiency, cost-effectiveness, and growth.
Experience in a not-for-profit or charity organization or in the education sector.
Ability to work in a small team, contributing flexibly as needed.
Commitment to developing cultural capability and understanding of te ao Maori.
Ability to commit 30 hours a week to the role.
Tasks & responsibilities Service Award Programme Delivery: Deliver the SVA Service Award Programme, increasing awareness and engagement with the SVA Summary of Service through virtual webinars, forums, and meetings.
Manage programme attendance at expos and ensure Health & Safety implementation.
Client & Supplier Management: Work closely with clients and suppliers to ensure smooth delivery of the Service Award, including logistics for launch events, ongoing support, and statistics collection.
Provide regular updates and manage coordination.
Content Collection: Design and manage content collection efforts, gathering volunteer stories and interviews with support from the Head of Programmes and Head of Impact & Storytelling.
Supplier & Sponsor Support: Coordinate with external clients for launch event logistics, maintain client relationships, and provide necessary reports and statistics.
Pilot Programmes: Set up profiles for teachers and partners, collect and report statistics, and provide updates on pilot programmes.
Manage updates and delivery.
Crisis Response: Serve as the frontline contact during crisis situations, offering timely information on service disruptions, safety measures, and solutions.
Monitor communication channels to address customer inquiries.
Work from home.
Flexible hours within reason.
Even if you don't meet every qualification listed, we encourage you to apply.
We believe that passion, dedication, and a willingness to learn can be just as important as prior experience.
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