Job Opportunity: Product ManagerJoin our innovative multi-agency Product team, a first of its kind for the New Zealand Public Sector. Be part of delivering value that secures NZ's border and protects our communities from harm.
Benefits: Flexible working + 3 extra Customs' service leave daysFulltime permanent role based in WellingtonThe New Zealand Traveller Declaration (NZTD) is the digital declaration used to collect information from travellers coming to Aotearoa New Zealand via air and sea. It helps us identify and manage customs, immigration, biosecurity, and health risks to the border. The opportunity to evolve and enhance the NZTD product to positively impact travellers and Border Protection agencies involved in their journey is endless.
Our vision is for a streamlined digital border that supports seamless travel by air and sea. To help us achieve this multi-agency vision, we are seeking a highly skilled and motivated Product Manager to join the NZTD team.
You will be a driven product leader who can help shape the future direction of this product. If you thrive in a complex environment and have a passion for continuous improvement and making genuine change, we want you on our team!
About this role: Reporting to the NZTD Tower Manager, this role drives meaningful outcomes for the organisation by connecting product functionality to strategic business objectives and success measures. You are accountable for partnering with multi-agency stakeholders to shape meaningful outcomes that meet the needs of border agencies, customers, and users.
You will use knowledge, data, and insight to provide clear strategic direction to your loosely coupled highly aligned team(s) and will work with them to predictably, iteratively, and incrementally deliver new and enhanced product functionality that is simultaneously valuable, feasible, usable, and viable.
You will also ensure the product is stable, resilient, robust, responsive, and available, and will be on-call for after-hours high priority incident management on a rostered basis. Additionally, you will lead, coach, and mentor your team(s) to successfully deliver meaningful outcomes in their product areas, continuously improve their competencies, and achieve their career objectives.
Working at Customs: We aim to create a great place to work, where our people have a sense of belonging and the capability and desire to meet our future challenges. Our work matters to the safety and success of New Zealand. We care about well-being, personal growth, and job satisfaction, which is supported through:
On-the-job training, formal courses, and leadership programmes.Fostering an inclusive and supportive team environment.Flexible working arrangements.Discounted health insurance and free on-site gyms (in some locations).Three days of service holidays, in addition to four weeks of annual leave.How to apply: To join Customs in any role, you must be a New Zealand citizen or NZ permanent resident. This means you have resided continuously in New Zealand for the last 5 years and reside in NZ at the time of application.
You may have been absent from New Zealand for periods of six or more months within the past five years, preferably in Australia, Canada, UK, or the USA. You will be required to provide overseas police certificates for these periods spent outside of New Zealand. You must have a background history that is verifiable and can be assessed as appropriate by the New Zealand Security Intelligence Service towards a recommendation of suitability for security clearance at a higher level.
Due to the nature of Customs work, you must have a clear Police record. The successful applicant will also be required to pass a drug test and be subject to random, ongoing drug tests during their period of employment with Customs.
To apply, please submit a CV and a covering letter outlining your relevant skillset and experience via our online process. Applications close at 11pm Sunday 29 September 2024.
New Zealand Customs Service is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.
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