Account & Relationship Management (Sales)
Full time
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Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.
About the Role (Your why)
You will uncover, maintain, lead and develop opportunities in some of our existing accounts, while finding new clients to grow our portfolio and reach targets. You will establish supplier agreements for products on customer accounts and manage supplier and procurement processes for allocated accounts.
We are looking for an experienced Product Account Manager, who is confident with business-to-business sales and most importantly hunting for new opportunities with the strong backing of the Datacom brand in the IT Product Solutions space. You'll be a superstar in uncovering new opportunities and building long term customer relationships with a customer centric attitude.
What you'll bring
Expert product and industry knowledge.
Product knowledge across major hardware and software vendors.
An excellent understanding of the business requirements/IT deliverables demanded by the client(s).
Appreciation of the value/importance of the account.
Strong understanding of Account Management techniques and disciplines
Strong financial management practices with a clear understanding of the relationship between costs and overall profitability
Proven sales ability including outstanding negotiation skills, persuasive ability
What you'll do
Ensuring complete customer satisfaction when dealing with their allocated accounts and the organisation.
Formulating, implementing, and managing strategic business plans regarding client accounts to achieve sales revenue and quota targets.
Revenue, growth, productivity and profit for the entire portfolio, and facilitating growth and penetration of the customer's contract.
Managing negotiations between the organisation, the client and any third-party organisations involved.
Collaborating with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
Conducting product demonstrations (where applicable) and coordinating the preparation of sales proposals, tenders/bids, contracts and Account Management plans.
Maintaining a level of product training and certifications to support client accounts
Why join us here at Datacom?
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
Your application will include the following questions: Pronouns Do you identify as First Nations People (Aboriginal or Torres Strait Islander People)? Do you identify as Maori or Pasifika? Would you like to voluntarily disclose any prior military service within the Australian Defence Force (ADF)? Datacom is an equal opportunities employer. Where possible we will provide reasonable adjustments throughout the recruitment and selection process to ensure equal participation. Is there anything you would like to note to ensure you can perform at your best – this could include accessibility, health conditions, or neurodiversity? Which of the following statements best describes your right to work in Australia/New Zealand? Are you available to work outside usual office hours (eg weekends, evenings, public holidays) when required? What are your salary expectations? (numerical figure only)
We design, build and run IT systems and processes for business. We support existing legacy IT systems and processes, and we custom-design brand new ones. We work with our customers to build and operate sustainable solutions by exploring their current state, clarifying their future potential and solving their most pressing problems. Our breadth of advisory and technical skills provides deep expertise in technology platforms to our customers, provided by our 200 tech partners.
We design, build and run IT systems and processes for business. We support existing legacy IT systems and processes, and we custom-design brand new ones. We work with our customers to build and operate sustainable solutions by exploring their current state, clarifying their future potential and solving their most pressing problems. Our breadth of advisory and technical skills provides deep expertise in technology platforms to our customers, provided by our 200 tech partners.
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