Platform Capability Lead, Client & Partner Self-Service - Wellington

Platform Capability Lead, Client & Partner Self-Service - Wellington Ministry of Social Development NZ – Wellington, North Island
5 days ago, from Ministry of Social Development
To matou aronga – What we do for Aotearoa New Zealand

The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We develop social policy and provide advice to government and work with and help fund providers in the community. We also deliver social services and assistance, including income, employment and housing support, to people of all ages, families, whanau and communities.
As a Te Tiriti o Waitangi partner we work towards supporting and enabling Maori, whanau, hapu, Iwi and communities to realise their own potential and aspirations. We aim to acknowledge and be guided by Te Tiriti o Waitangi, and to pursue the following values in our work:

Manaaki – We care about the wellbeing and success of people
Mahi tahi – We work together, making a difference for communities
Whanau – We are inclusive and build a sense of belonging and place
Tika me te pono – We do the right thing with integrity

The Improvement, Systems and Technology Group (IST) collaborates and enables MSD people (staff) and partners with effective technology and expertise so that:
New Zealanders can access essential support and social services
MSD can respond fast to Government direction, policy settings, emergency events, and changing public needs
MSD can improve its services by enabling modern and digital capabilities to become a more responsive organisation
IST is transforming and organising itself into a platform and capabilities model for delivery of business services with newly established platform teams requiring passionate, driven, and experienced technology leaders to pave the way and support MSD's transformation.
Platform teams are closely supported by Practice teams who help foster continuous improvement, learning, collaboration, and building our people expertise.
We want to improve the quality of our services and solutions by ensuring our platform teams are responsive to the needs of our business. This means:
We enable and improve our alignment to our business & transformation strategies and future services model; ensuring the Business and Technology are talking a common language – we are synchronising and aligned on the capabilities required by the business to do its job well and IST are enabling technology and application services in a responsive and proactive manner.
Ensuring Architectural & Design Coherence; by being aligned on business strategies and the capabilities required to support the business, IST can invest its energy in architecting its technology, applications and data landscape that is coherent, secure, scales and is adaptable to change as needed. In addition, establish solid standards, guardrails and governance across our architecture and design disciplines to ensure we prioritise quality over expedient solutions.
Enabling Delivery excellence; making significant improvements in the way we work to take friction out of the system, mature our processes, tools, and lift the expertise of our people and teams.
It's an exciting time to join us. We are looking for talented individuals and leaders who are experienced in managing business, people, and technology change, and can face up to the challenges of transitioning from a heritage technology landscape to more modern technology implementations.
MSD's transformation strategy brings with it newly established opportunities for Platform Capability Leads to join the Improvement, Systems and Technology group. We are looking for platform capability leads in the following areas:
Digital Channels Platform
Client Management Platform
Integration and Data Platform
Corporate Platform
Delivery Assurance Platform
Tasked with the responsibilities of leading IST team engagement in collaboration with business stakeholders to define capabilities required to be enabled by platforms. This involves understanding business strategy and priorities, needs assessment and business requirements, proposing high quality technology solutions, estimating work, and aligning prioritised work into IST delivery commitments.
Reporting to Platform Managers, Platform Capability Leads work closely with the Director of Portfolio Engagement and corrals the support of wider IST team members such as platform architects, delivery leads and delivery teams to ensure IST's engagement with service portfolio is well represented with the right talent, organised, and fosters a collaborative culture to solve problems. They are also pivotal in supporting the Platform Manager to develop platform strategies and investment roadmaps in alignment to IST Strategies.
Additionally, having Platform Capability Leads working closely with the business ensures that the platforms are designed and evolved based on actual business needs, promoting a user-centric approach, enablement of reusable capabilities across the IT landscape and ensuring IST architect and design technology solutions that scale over time and removes technical debt.
Platform Capability Leads bring a strong blend of business and technical engineering skills to their work, with a strong background of delivery planning and management; including demand management, workforce planning, delivery prioritisation, partner relationships management and financial acumen to manage budgets and cost recoveries.
The role will be accountable for:
Engaging and aligning business with business stakeholders to deliver responsive and innovative technology solutions and fostering collaborative cross-functional relationships.
Contributing to ensure architectural standards and design principles are in place and adhered to in the delivery of technology solutions.
Ensuring the right team capacity, specialisations and skills are appropriately planned, funded, and engaged to support work efforts within the solution delivery lifecycle.
Contributing towards investment planning and business case writing for platform needs and collaborating with platform colleagues to prioritise and agree areas of technology investments and roadmaps.
Leading and embedding agility and continuous delivery using DevSecOps practices to accelerate the delivery of quality engineered capabilities.
Enabling platform engineering expertise in the team and leading the design, development, and maintenance of robust platform capabilities.
Overseeing the end-to-end delivery of epics and performance of delivery teams within their responsibility areas.
Managing operational vendor and partner relationships and performance for the delivery of services.
Ko wai koe | About You
You will bring with you:
Experience as a technology leader, who has strong engineering and delivery experience in the context software and application services.
Strategic thinking, planning and leadership capabilities in the context of improving and enabling platform capabilities; especially in the domain of application services, data and integration capabilities.
A strong people leader, who is empowering, open, transparent, has upfront approach, and experienced in planning and delivering change initiatives.
Confident in engaging with senior stakeholders, commercial relationships and managing strategic partnerships.
Demonstrated experience in leading delivery projects and programmes in a complex environment in a matrix team model.
We are an organisation that has people at the centre of our work. At MSD, we believe our people do their best when they can be themselves, and we're committed to fostering a work culture that is diverse, inclusive, and supportive.
How to apply
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at ******.
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Joining us
Joining MSD means being part of a whanau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Maori, Hapu, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

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