Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the role (your why)The Platform Architect - ServiceNow is an exciting strategic and technical role where you'll provide expert guidance and leadership in designing, implementing, and governing the ServiceNow platform. In this position, you'll help align the platform with business strategy, drive enhancements, and ensure we meet governance standards. We're looking for someone with advanced technical skills, a thorough understanding of ServiceNow capabilities, and a solid business sense to help us thrive.What you'll doAlign ServiceNow platform capabilities with overall business strategy and the ServiceNow roadmap.Lead and participate in governance processes, including Program Governance, Demand Management, and various review boards to ensure alignment with enterprise standards.Create and maintain a detailed architectural view of the ServiceNow platform.Provide leadership in implementing new platform features, enhancements, and requirements.Conduct architectural reviews, ensuring compliance with enterprise architecture and standards.Lead the Platform Support Team in applying technical best practices, policies, and procedures.Provide advanced technical support and consulting on ServiceNow-related issues.Stay current with emerging ServiceNow technologies and industry best practices, incorporating them into platform strategies.Work closely with other architects and stakeholders to define platform requirements and ensure optimal design and implementation.Collaborate with various teams to integrate technological methodologies and components into the ServiceNow platform.Participate in and contribute to various governance and review boards, ensuring platform activities comply with organisational standards and policies.Assist in developing and communicating high-level plans for platform investments, identifying opportunities for cost reduction and efficiency improvements.Engagement in platform operations and management to ensure seamless and effective service delivery.What you'll bring10+ years of experience in IT, with a focus on platform architecture and enterprise service management.Experience in ServiceNow System Administration and Application Development.Experience with database design schemas, data modelling, middleware, and discovery technologies.Relevant Certifications in ServiceNow (e.g., Certified ServiceNow System Administrator, Certified Application Developer).Scripting and developing complex workflows within ServiceNow.Ability to frequently interact and network with not only direct teammates but wider Datacom teams and functional peer groups.Ability to communicate technical concepts and align them with client business goals and objectives.Ability to work in large, collaborative teams and gain the cooperation of others.Proven negotiating skills with the aptitude to ensure win/win situations for all parties.Excellent customer relationship-building and management skills. Strong influencing and persuasive ability.Effective presentation skills with the ability to convey technical information across various levels.Strong verbal and written communication skills with a wide variety of stakeholders. Strong consultative and planning skills. Ability to escalate with a solution focus.Experience and involvement in Program Governance & Steering Committees, Demand Management, and related activities.
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