Personal Business Manager Department: NZ Personal Banking Branch Network Location: Auckland Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Mo te turanga - About the role The role is responsible for providing market leading service that meets the financial needs of Business Banking customers. This includes the experience of the small business banking customer, following the customer interaction and credit process that establishes what financial solutions the customer needs, and recommending then delivering the solutions. The role is also accountable to acquire, retain and grow profitable relationships through each interaction. Whatever the day has in store, you'll be working with a close knit team that supports each other and celebrates team wins. Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours. Role Location: Auckland Ka aha to ra e kite ai? - What will your day look like In this role, you would have the opportunity to: Effectively manage referrals & ensure timely turn-around of customer requests / enquiriesGrow the business through new client acquisition and contribute to regional performance objectives through meeting customer needs with ANZ solutionsSupport and/or suggest opportunities to improve processes for greater customer experience.Work with other segments within the bank to identify opportunities for growth, maximise share of wallet and meet customer needsEnsure disclosure and compliance requirements for sales, credit and customer complaints are metOu Pukenga? - What will you bring? To grow and be successful in this role, you will ideally bring the following: Prior experience in developing strong relationships in a customer focused roleKnowledgeable of bank policies, procedures and systemsSignificant experience in financial servicesHome Lending experienceExcellent communication skills both written and oralA positive attitude with a growth mindset You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
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