The Payroll team are responsible for the timely and accurate payroll payments for all Downer employees. This includes preparation of payroll related data, customer service, reconciliations as well as the review and inclusion of Master Data and training activities. The Payroll Manager is responsible and accountable for ensuring that service to our customers is delivered according to our Service Level Agreements (SLAs) and is of the highest quality. There is an expectation that this role will ensure governance and compliance across payrolls, resource management and recruitment, support and develop career progression, provide contributions and management of special projects into BAU functions and to contribute to the strategic direction of the BSC Payroll Function. This role will work closely with the Group Payroll Manager and will be required to provide daily, weekly and monthly reporting in order to support a seamless service experience for internal and external stakeholders. Key Deliverables: Payrolls on time and accurate Managing the master data team Managing end to end team training Manage escalations from Team Leads Process Improvement ideas generation and assistance with implementation The Downer Standard (TDS) reviews Incident report input and assistance with implementation of improvements Support Team Leaders to implement process change and controls as a result of compliance monthly findings Management of Downer Customer meetings Monthly KPI reporting Drive customer centric function and responsiveness Develop strong internal and external relationships with key stakeholders Work collaboratively and as a team across departments Manage budgeted expenditure Lead and develop the Payroll Operations team Contribute to the strategic direction of Payroll Services About You: 7+ years' experience managing a high functioning team of Payroll Professionals Demonstrable experience in superior customer service Payroll Management qualification Proven Experience in Operational Disciplines and Continuous Improvement Managed workload distribution at a senior level – capable of assisting the team to complete workload and acting as an escalation point for the payroll team leaders Experience in planning and implementing business process re-engineering and change management within an organisation Payroll Reconciliations, EOM and EOY experience Able to effectively support the team, including the ability to plan and organise work, provide coaching and guidance to team members, set and help team members achieve goals, support Team Leads to undertake the Performance and Development Process for their teams. Able to effectively communicate information to a range of stakeholders, including business customers, HR, Finance and Accounting teams, and adapt communication style relevant to audience Able to effectively lead and manage a team, including the ability to plan and organise work, provide coaching and guidance to team members, set and help team members achieve goals, undertake the Performance and Development Process for team and Performance Management when required Able to think strategically to plan and implement workplace improvements, designed to maximise efficiency, reduce re-work and improve business performance Able to formulate strategies and concepts to ensure that team delivers in-line with SLA's Able to effectively plan and manage workload, to ensure that individual and team goals and KPI's are met Able to manage resources and demand to budgeted expenditure Able to develop own understanding of processes and suggest and/or implement process improvement initiatives as required Able to work well in a fast-paced environment and quickly shift focus as required At Downer, our approach to diversity is what sets us apart. Our people can be their best by bringing their most authentic selves to work every day. Downer is made up of more than 30,000 people who are all different. Different preferences and perspectives. Different histories and heritages. We are different in the way we think, the actions we take and the unique value we contribute to Downer and it's these differences that are Downer's greatest strength. As an inclusive employer, we welcome applications from everyone – bring your difference.
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