The Payroll team is responsible for the timely and accurate payroll payments for all Downer employees. This includes preparation of payroll-related data, customer service, reconciliations, as well as the review and inclusion of Master Data and training activities.
The Payroll Manager is responsible and accountable for ensuring that service to our customers is delivered according to our Service Level Agreements (SLAs) and is of the highest quality.
There is an expectation that this role will ensure governance and compliance across payrolls, resource management and recruitment, support and develop career progression, provide contributions and management of special projects into BAU functions, and contribute to the strategic direction of the BSC Payroll Function. This role will work closely with the Group Payroll Manager and will be required to provide daily, weekly, and monthly reporting to support a seamless service experience for internal and external stakeholders.
Key Deliverables:
Payrolls on time and accurate
Managing the master data team
Managing end-to-end team training
Manage escalations from Team Leads
Process Improvement ideas generation and assistance with implementation
The Downer Standard (TDS) reviews
Incident report input and assistance with implementation of improvements
Support Team Leaders to implement process change and controls as a result of compliance monthly findings
Management of Downer Customer meetings
Monthly KPI reporting
Drive customer-centric function and responsiveness
Develop strong internal and external relationships with key stakeholders
Work collaboratively and as a team across departments
Manage budgeted expenditure
Lead and develop the Payroll Operations team
Contribute to the strategic direction of Payroll Services
About You:
7+ years' experience managing a high-functioning team of Payroll Professionals
Demonstrable experience in superior customer service
Payroll Management qualification
Proven experience in Operational Disciplines and Continuous Improvement
Managed workload distribution at a senior level – capable of assisting the team to complete workload and acting as an escalation point for the payroll team leaders
Experience in planning and implementing business process re-engineering and change management within an organisation
Payroll Reconciliations, EOM, and EOY experience
Able to effectively support the team, including the ability to plan and organise work, provide coaching and guidance to team members, set and help team members achieve goals, support Team Leads to undertake the Performance and Development Process for their teams.
Able to effectively communicate information to a range of stakeholders, including business customers, HR, Finance, and Accounting teams, and adapt communication style relevant to the audience
Able to effectively lead and manage a team, including the ability to plan and organise work, provide coaching and guidance to team members, set and help team members achieve goals, undertake the Performance and Development Process for team and Performance Management when required
Able to think strategically to plan and implement workplace improvements, designed to maximise efficiency, reduce re-work, and improve business performance
Able to formulate strategies and concepts to ensure that the team delivers in-line with SLAs
Able to effectively plan and manage workload, to ensure that individual and team goals and KPIs are met
Able to manage resources and demand to budgeted expenditure
Able to develop own understanding of processes and suggest and/or implement process improvement initiatives as required
Able to work well in a fast-paced environment and quickly shift focus as required
At Downer, our approach to diversity is what sets us apart. Our people can be their best by bringing their most authentic selves to work every day. Downer is made up of more than 30,000 people who are all different. Different preferences and perspectives. Different histories and heritages. We are different in the way we think, the actions we take, and the unique value we contribute to Downer, and it's these differences that are Downer's greatest strength. As an inclusive employer, we welcome applications from everyone – bring your difference.
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