At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.ABOUT THIS ROLEReporting into the Payment Operations Manager, you will understand the value the compliance operations functions have in delivering key business objectives and have the foresight to spot opportunities to innovate and develop new ways of operating.OUR PRINCIPLESAMBITION: We dream big, try things out and always ask "why not?" and "what if?" We're ambitious in our thinking and our delivery.RESPONSIBILITY: We get involved, bring our perspective and are always open to new ideas. We take personal responsibility.COMMUNITY: We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community.ROLES & RESPONSIBILITIESContract Settlement: Organise contract settlement for the current value date.Global Bank Accounts: Manage money in and out of global bank accounts; process and authorise receipts and payments.Stakeholder Engagement: Liaise with internal stakeholders, both locally and globally (APAC, NAM, UK), namely Service Delivery, Compliance and Global Operations Team on a wide range of queries, including anti-money laundering (AML) and sanctions queries and FX contract queries.Customer Satisfaction: Work directly with clients via phone and email to resolve escalated account and payment queries.Problem Solving: Investigate and resolve any settlement/account errors, internally and with global banking partners.Transaction Queries: Monitor workflow queues to ensure transactions are dealt with in a timely and efficient manner, to meet cut-off times and SLAs.POSITION REQUIREMENTSEffective Time Management: Strong time management skills, able to plan, organise and multi-task.Excellent Attention to Detail: Strong attention to detail and numeracy skills.Effective Communicator: Strong verbal and written communication skills.A Team Player: Approachable, collaborative team member.PERKS & BENEFITSCompetitive market-based salary.Annual Discretionary Bonus.KiwiSaver.Healthcare.20 days annual leave increasing with each year of service (capped at 25 days).Paid day off for your Birthday.Discounted Euronet Employee Share Purchase Plan (ESPP).Plumm Mental Health and Wellbeing.We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organization that encourages diversity in all respects.At Xe, we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us at ****** position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed.
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