Patient Advisor (South Wight Medical Practice)One Wight Health are advertising this vacancy on behalf of South Wight Medical Practice.This role will be directly employed by South Wight Medical Practice.We are looking to recruit a friendly, enthusiastic, and hard-working Patient Advisor to join our team. Our Advisers are trained to provide healthcare navigation and signposting in order to best meet our patient needs. The ideal candidate will have knowledge of medical terminology, should be highly motivated and able to work under pressure and must have excellent communication skills and a can-do attitude to carry out their duties.Our Advisors are a vital part of the Practice team as the link between our patients and the practice. The role involves dealing with patient queries both face-to-face, as well as on the telephone, along with other administrative duties relevant to the role.Basiccomputer skills, and the ability to be flexible are essential, as is your owntransport as you will be expected to work across all three sites. GeneralPractice experience is desirable but not essential as training will beprovided.SickPay Policy33days annual leave inclusive of Bank Holidays (pro rata)Access to Health Service DiscountsTraining opportunitiesMain duties of the jobJobSummary:To receive, assist and direct patients in accessing theappropriate service or healthcare professional in a courteous, efficient andeffective way to the satisfaction of both the partners and patients.Provide general assistance to the practice team and project apositive and friendly image to patients and other visitors, either in person orvia the telephone.MainPurpose of post:To provide and maintain a point of contact for patients, otherhealth service professionals and visitors and to act as a focal point ofcommunication between patients, doctors and other medical staff; also toprovide clerical support and operate the practice computerised patient records system and to competently use Microsoft 365.About usSouth WightMedical Practice is a rural, dispensing GP Practice on the Isle of Wight. Wework between three sites in the villages of Godshill, Niton and Brighstone andserve a population of just over 6000 patients. The practice is proud to be atthe heart of the community offering GP led care provided by amulti-disciplinary team.Job responsibilitiesMain Duties and Responsibilities of the Post:Dealing with PatientsBe a first point of contact for patients both face to face and on the telephone, documenting as necessaryManaging the appointments system; booking, amending and cancelling appointments and dealing with home visit requests in line with practice protocolManaging patients enquiries and giving simple advice or signposting to the appropriate service.AdministrationManaging the filing systemAccurately recording information on the computer databaseLiaising with other Health Care professionalsHandling patient registrations and adding them to the computer systemDealing with incoming mail/emails including electronic consultations appropriately and in a timely mannerChecking SystmOne tasks and processing accordinglyDealing with incoming hospital results in a timely mannerPrioritising workload and using judgement and experience to determine the relevant urgencyCommunicationEstablishing and maintaining effective lines of communication with the GPs and Practice Manager as well as communicating clearly and effectively with colleagues to aid the smooth running of the PracticeCommunicate with patients in a sensitive, professional and appropriate mannerOpening and closing the practice premises and checking security, in line with practice protocolEnsuring GPs rooms are ready for the working dayTidying and re-stocking consulting rooms with leaflets as necessaryEnsuring the reception and waiting areas are kept neat and tidyMaintain a tidy and professional work spaceHealth and Safety:Carrying out Health & Safety checks as requiredTo observe Health & Safety policies within the PracticeAssisting in promoting and maintaining both their own and others Health & Safety and security as defined in the Practice Health & Safety Policy, to include:Using personal security systems within the workplace according to Practice guidelines.Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.Making effective use of training to update knowledge and skillsUsing appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.Confidentiality:In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practices policies and procedures relating to confidentiality.Person SpecificationKnowledge and skillsExcellent communication skills (Written and Oral)Clear, polite telephone mannerTime Management and the ability to work to deadlinesInterpersonal skillsKnowledge of patient records database SystmOneQualificationsGood standard of general educationGCSE English C or aboveGCSE Mathematics C or aboveExperienceExperience of working with the general publicExperience of reception workExperience of working within General Practice
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