With more than 30 years within the New Zealand market, our client offers some of the most reliable and economical trucks, tippers, and curtainsiders available. They are a household name and leader in their field, providing seamless sales and support for operators across a wide range of industries.
On behalf of our client, we are seeking an experienced Parts Manager to lead their dealership's parts department. This is a key role, overseeing inventory, customer orders, and team management to ensure the parts department is efficient, well-stocked, and focused on delivering outstanding customer service.
ABOUT THE ROLE
Parts Department Management : Oversee day-to-day operations, including inventory control, parts sales, and logistics, to ensure efficient and profitable functioning of the department.
Inventory Control & Ordering : Maintain optimal inventory levels, managing orders and vendor relationships to ensure the right parts are always available without overstocking.
Customer Service Excellence : Build strong customer relationships by providing knowledgeable, timely, and high-quality service, addressing both retail and wholesale customers.
Team Leadership : Recruit, train, and motivate a team of parts specialists, fostering a culture of collaboration and high performance.
Sales & Revenue Growth : Develop strategies to increase parts sales and profitability, including promotions, customer loyalty programs, and special offers.
Supplier Relationship Management : Work closely with vendors and suppliers to negotiate favorable terms and stay informed on parts availability, new products, and industry trends.
Data & Reporting : Track key performance metrics, including sales targets, inventory turnover, and customer satisfaction, and provide regular reports to dealership management.
ABOUT YOU:
Industry Knowledge : 3+ years of experience in parts management, ideally within a truck or automotive dealership.
Inventory Management Skills : Proficiency in inventory control and familiarity with dealership management systems (DMS) for parts.
Customer Focus : Strong customer service skills, with a focus on building long-term relationships and resolving issues effectively.
Leadership Ability : Proven ability to lead, mentor, and develop a high-performing team.
Sales and Negotiation Skills : Experience in driving parts sales and negotiating with suppliers for optimal pricing and terms.
Analytical Skills : Comfort with data analysis to track performance, manage inventory, and forecast needs.
Organizational Excellence : Strong organizational and multitasking skills to manage priorities and respond to a dynamic work environment.
Note: Only shortlisted candidates will be contacted, and this will be within 5 working days from receipt of your expression of interest.
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